Major Case Claims Consultant

POSITION OVERVIEW

Fully responsible for the investigation, evaluation, negotiation, and resolution of claims which are the most complex in coverage and represent the company’s largest damage exposures. The claims could originate anywhere in the country and include commercial auto, general liability (including bodily injury/property damage/personal and advertising injury), product liability, and liquor liability. May also work indirectly with various TPA (third party administrators) as needs arise.

This is a full‑time/exempt role.

• Must possess or secure and maintain appropriate state adjuster license(s) and continuing education credits.
• Work with high authority limits on assignments reflecting a very high degree of technical complexity and coordination.
• Possess a high and extensive level of technical knowledge and skills including product and industry.
• Negotiate settlements, mitigate losses, and control expenses on our company’s largest losses.
• Maintain a high level of communication with leadership.
• Provide consultation and participate in the development of large claim strategies handled by both independent and staff adjusters.
• May co‑adjust cases to facilitate learning and to impact file.
• Recognized as the company consultant in a field providing technical guidance, assistance, and training to lower level associates. May have regional, zone or company‑wide scope.

• Typically has 8–10 years professional experience.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Makes decisions in an informed, confident and timely manner.
• Maintains constructive working relationships despite differing perspectives.
• Has strong organizational and time‑management skills.
• Can negotiate skillfully in difficult situations with both internal and external groups and demonstrates ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understands applicable statutes, regulations and case law.
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Adapts easily to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration.
• Operates with latitude for un‑reviewed action or decision.
• Has computer experience (MS Office, Excel, Word, etc.).

• Ability to use a personal computer and other standard office equipment.
• Ability to travel as necessary.
• Ability to sit and/or stand for extended periods.

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on‑the‑job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance.
• 401(k) with a company match.
• PTO.
• Cultural Awareness Day in support of IDE.
• On‑site medical/wellness center (Worcester only).

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by…