Field Service Technician - Northeast Region

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Field Service Technician is responsible for providing on-site support to BD customers that includes but is not limited to installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

• Territory to include but not limited to Philadelphia, Upstate New York, New Jersey and the NY Metro Area.

• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

• Provide follow-up service by calling customers who have recently been provided service.

• Ensure service was complete and satisfactory to the customers' needs.

• Accurately maintain car stock inventory, test equipment, tools, and technical data.

• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements.

• Display maturity and judgment in time management and expense control.

• Maintain expense levels within the established guidelines for field service travel and sites visits.

• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager.

• Accurately maintain and use company vehicle as outlined by current Corporate fleet policy.

• Interface effectively with other departments and managers to resolve customer problems and issues.

• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times.

• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts.

• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.

• Travel with up to 1-2 overnight stays per week.

• High School diploma or equivalent experience

• 3 years’ experience installing, repairing and troubleshooting instruments or components.

• Previous experience in customer facing roles

• Familiarity with recent Mac and PC operating systems

• Maintains a valid Driver's License and record per BD policy.

• 60+% travel is required

• Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field

• Prior Field Service Engineer experience

• Experience with tools and test equipment such as digital volt meters and oscilloscopes.

• Experience servicing medical device instruments

• Flow Cytometry experience

• Technical military training

• Proficiency with MS Office applications such as Word and Excel

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or…