Client Account Manager

Client Account Manager

Job Location s

US-NY-Syracuse

Requisition

Category (Portal Searching)
Management

Business UnitAUES

Company Overview:

Kick off your exciting career in Event Security with Allied Universal Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone.

Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal, every day brings a new adventure. Ready to make your mark in the event industry?

Join us and be part of the excitement!

Allied Universal is hiring a Client Account Manager. This position is responsible for the day-to-day operations and overseeing events at an assigned account. Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations. Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures.

Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.

Pay Range: $75,000/yr

RESPONSIBILITIES:

Supervise the day-to-day event operations and staffing of an assigned client site

• Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
• Build, improve, and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or event with our client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal's corporate training standards
• Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction
• Capably utilize ABI and Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
• Attend client meetings, security meetings, and event walk-through(s)
• Ensure all staff is debriefed properly and prepared for each event
• Prepare and disseminate event post orders to each employee working each event as assigned venue/event
• Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.)
• Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks
• Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
• Create venue dot maps deployment sheets, show grids, etc.
• Complete and submit all paperwork (incident reports,…