Learning & Development Manager

Base pay range

$85,000.00/yr - $/yr

Please note that the salary range referenced is a general guideline only. Salary differentials are based on multiple factors including geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment.

Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally.

We pride ourselves in being a highly employee‑centric organization that truly puts our people (and customers) first. We have been certified as a “Great Place To Work” for the past eleven years.

The Learning & Development (L&D) Manager builds and delivers a high‑performance learning ecosystem that strengthens capability, develops leaders, accelerates growth, and ensures organizational readiness. This role owns the full learning lifecycle—strategy, design, delivery, measurement, and continuous improvement—while coaching operational training specialists to ensure consistency, quality, and scalability across the enterprise. The L&D Manager leads Mohawk Global University (MGU), oversees leadership development programming, manages certification governance, and ensures every learning experience reflects Mohawk Global’s values:
Enrich, Care, Deliver.

• Conduct enterprise‑wide training needs assessments, skills‑gap analyses, and compliance reviews.
• Partner with leaders to prioritize capability gaps and develop a strategic learning plan aligned with business goals.
• Build, update, and maintain learning materials, including compliance & safety, onboarding & orientation, leadership development, technical & functional training, and soft skills & professional development.
• Serve as lead content creator, ensuring consistency, clarity, and brand alignment.
• Manage all internal and external certification programs, including requirements, renewals, tracking, and documentation.
• Ensure employees maintain required certifications in alignment with regulatory and role‑based standards.
• Facilitate engaging live, virtual, and on‑demand training sessions.
• Coach operational training specialists to ensure world‑class facilitation quality.
• Equip managers with tools and strategies to reinforce learning and coaching within their teams.
• Design, deliver, and manage T3 programs to ensure SMEs and trainers deliver accurate, consistent learning experiences.
• Create facilitator guides, playbooks, and quality standards for training delivery.
• Evaluate trainer performance and provide ongoing coaching and feedback.
• Ensure compliance with federal, state, and provincial training mandates.
• Maintain accurate training records and ensure audit readiness.
• Provide dashboards and analytics to Executive Leadership on compliance, participation, and training impact.
• Measure training effectiveness using surveys, knowledge checks, assessments, KPIs, and performance outcomes.
• Use data‑driven insights to refine learning programs and improve adoption and experience.

• Map roles to competencies and create structured learning journeys by role, level, and function.
• Ensure learning paths support mastery, mobility, and long‑term career growth.

• Design and manage leadership development programs for supervisors, managers, and emerging leaders.
• Build development pathways for high‑potential talent.
• Partner with HRBPs and leaders to identify readiness and succession needs.

• Lead Mohawk Global University (MGU), ensuring curriculum is impactful, modern, and culturally aligned.
• Plan, curate, and deliver leadership retreats, including…