Operations Manager Job Syracuse area,City of Syracuse New York USA,Management

The Operations Manageris responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handlingemergenciesand disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.

RESPONSIBILITIES

Manage the delivery of services for customer airlines and airports in accordance withthe contract and within the agreed budget level
Ensure safety and security policies and procedures arein accordance withall applicable standards set
Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
Manage local Recruiting and Staffing initiatives, followingrecruitingand hiring policies and procedures and ensuring staffing levels aremaintainedto meet internal/external service level/quality assurance standards
Monitor performance andtake action to correct any shortfalls
Collaborate with Senior leadership operational gaps,irregularities and audits
Guide and mentor the local team
Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving

Prime

Flight employees and property and/oraircraftdamage
Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
Promote and support workplace diversity initiatives
Assistand/or lead startup operations across all lines of business
The ability to backfill open leadership positions during times of vacancy
Perform anyadditionalduties as assigned by management

QUALIFICATIONS

18 years of age or older
Eligible to work in the United States
Ability to work in office, onsite, Monday-Friday
5 years of Leadership/Operational experience
Established leader in managing large teams
Project Management experience is a plus
In-depth knowledge of airport operational procedures and regulatory requirements
Strong leadership and team management skills

Must have a valid state-issued driver's license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Travel requirement>75% travel between airport stations and for meetings
Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities toperformthe essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability tolift upto 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to crawl and crouch, at times, in confined tight spaces
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists,handsand/or fingers
Specific vision abilities required for this job include:
Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the…