VENUE MANAGER

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Full Time Destiny USA, Syracuse, NY, US

30+ days ago Requisition

Salary Range: $24.04 Hourly Onwards

Venue Manager

The Venue Manager will work closely with the Area/Regional Manager and is responsible for effectively

leading and managing all operational aspects of the park. This position is responsible for accomplishing

performance objectives focused on driving sales and profitability based on set target. The role will ensure

brand standards are met with the objective of meeting or exceeding guest expectations. Creating and

supporting a culture that follows our Mission Statement.

• Functioning as the key strategic leader of the park with responsibility for all aspects of the operation, including guest and team member satisfaction, performance management, and sales and revenue generation
• Analyzing business results with the Area Manager and working with the Supervisory team to implement effective strategies to address needs. Overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results
• Driving the sales culture in the park through active involvement in the sales process, including implementing effective revenue management strategies and setting aggressive goals that will drive the park’s financial performance
• Oversee team hiring, training, HR documentation and evaluations
• Manage Payroll percentages and budgets and executes efficient and cost effective weekly schedules
• Manage the cash reconciliation and audit functions for the location. Ensure compliance with all company Loss Prevention policies and procedures
• Interact with corporate team and individual department heads to ensure that store’s operation priorities are aligned and compliant with company direction
• Implements and enforces policies and procedures of the company to ensure maximum income from all areas of the business under direct supervision
• Prepares reports and present audit results and action plans on issues regarding sales, operations, safety, security, cleanliness, facility maintenance and human resources
• Striving each day to lead an operational sound park, with peak safety and security standards, awareness of all operational processes and the ability to coordinate those processes through the Supervisory team
• High regard and attention to facility cleanliness, operational excellence through the park and park systems.
• Creating an environment in which all associates have the ability to reach their full potential
• Ensuring that all associate and business decisions are in line with Billy Beez’s Standard Operating Procedure, Employee Handbook and Mission Statement

• Proven track record in delivering financial results, enhancing profitability, sustainability and creativity across all channels in alignment with business strategy.
• Proven track record of building a cohesive team and facilitating goal accomplishment
• Ability to inspire team members and to create a culture of care and accountability
• A demonstrated ability to assess and grow: people, operations, standards and revenue
• Proven ability to manage budget in a high volume environment

• Commitment to exceptional guest service with ability to solve problems under pressure while maintaining a professional and friendly environment
• Strong communication and listening skills, excellent speaking, reading and writing skills
• Excellent leadership skills with a lead by example attitude.
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite or related software

• Minimum of 3 years’ experience in a management or leadership position
• Strong organizational, problem-solving skills
• Ability to manage priorities and workflow as well as working with a team
• Strong interpersonal and communication skills