Vice President of Claims

The Vice President of Claims will execute on the strategic goals and vision of the company. This includes the management and Development of staff and revenue. This role requires a high level of analytical, interpersonal, and organizational skills and will be responsible for claims quality, customer satisfaction and retention. The VP of Claims will also identify, facilitate and participate in essential strategic projects for operational improvement as well as support and directly participate in sales presentations/RFP responses and the development of opportunities to promote the company’s overall growth.

This is a remote role.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
• Position shares responsibility for meeting and exceeding market profit and revenue goals annually
• Position shares responsibility to grow market share through accountability for customer satisfaction and retention
• Participates in Marketing and Sales presentations of prospective clients and cross selling efforts of existing customers
• Executes corporate objectives by implementing policies, procedures, and practices in compliance with Cor Vel’s Corporate and Quality Standards
• Partners with other Claims Leaders to determine the most effective methods for addressing opportunities; collaborates with other stakeholders to ensure ongoing improvement
• Partners with Area Vice President to develop/maintain financial analysis practices for operational budgeting and staffing
• Supports national claims leadership in all aspects of strategy development, alignment and implementation
• Collaborates with support functions (IT, HR, Legal, Finance) to develop comprehensive solutions, tools and processes for the claims operation
• Sets and manages office benchmarks in key performance areas
• Provides consistent technical claims training to the claims team
• Ensure compliance with Cor Vel best practices to promote excellent customer service and instill a culture and mindset that drives continuous improvement
• Responsible for office(s) carrier compliance, department of insurance compliance, licensing, and responses to client performance concerns
• Reviews and approves claims payments in line with assigned claims approval authority levels
• Has direct reporting of Claims Supervisors and Claim Managers based on the organizational structure of the operation
• Ultimate responsibility for business unit’s quality performance: must lead office(s)/employees to achieve performance goals
• Conducts regular staff meetings; sets goals, provides operational review and learning opportunities
• Supervises, monitors, and controls the activities of the claims teams to attain specific objectives by developing and updating operating procedures, allocating resources, and/or work assignments
• Conducts or arranges training for claims teams, as needed
• Conduct regular 1:1 meetings with direct reports to review operational health
• Advises, mentors, and counsels management team, as needed
• Some overnight travel to attend meetings
• Additional duties as assigned KNOWLEDGE &

SKILLS:

• Excellent written and verbal communication skills necessary for customer contact, negotiation, presentations, project management, and personnel management
• Effective quantitative, analytical and interpretive skills
• Excellent leadership skills, with a demonstrated ability to motivate staff and obtain results through teamwork
• Ability to function effectively under time constraints, consistently meet deadlines and handle multiple tasks in a demanding work environment
• Ability to identify priorities, execute and multitask in a dynamic, fast-paced environment
• Ability to travel overnight and attend meetings
• Ability to remain poised in stressful situations and communicate diplomatically via…