Volunteer Coordinator

Description

Volunteer Coordinator Job Description

“Francis House provides a home and extended family to persons with terminal illnesses so they can die with dignity surrounded by the unconditional love of God.” We will use our lived experience as a resource for others.

Our CORE Values are Compassion, Acceptance, Respect, Dignity

(Additional duties may be assigned):
This position is responsible for recruiting, training and supervising volunteers serving in our ministry; ensuring regular communications with volunteers and conducting volunteer appreciation events; and maintaining our volunteer scheduling software and database.

Religious background or membership is not required, however the person in this position must maintain the core values and ethics of the ministry and ensure that all volunteers understand and perform these values.

This position offers competitive compensation, an excellent health insurance plan, dental, and 401k with a company match.

• Work with the Volunteer Manager and Coordinator of the House on intern and volunteer recruitment, management, and retention activities.
• Assist Volunteer Manager with the implementation of our annual plan to recruit a diverse pool of volunteers and hold volunteer recruitment sessions.
• Conduct an ongoing assessment of volunteer needs and respond to requests for volunteers.
• Present Francis House programs and opportunities available to prospective volunteers at various community events.
• Assist in developing volunteer service descriptions, orientation, and training materials.
• Receive and process volunteer applications and facilitate appropriate matches based on volunteer interest/experience areas.

• Supervise, evaluate, and support volunteers in their assigned duties and ensure volunteers are successfully and effectively engaged in their assigned roles.
• Monitor volunteer schedule on Volunteer Hub and look for shifts that need filling. Call or email volunteers for help filling shifts.
• Ensure that volunteers are meeting mission values in their interactions.
• Provide training on relevant topics related to volunteer area focus such as kitchen and reception procedures, any policy and procedure updates, and program-specific training on an ongoing basis.
• Assist with designing and implementing volunteer recognition programs.
• Assist with organizing volunteer appreciation events and annual appreciation of activities for Volunteer Appreciation Month.
• Assist with writing and distributing a regular volunteer newsletter and ensure ongoing communication with volunteers through periodic emails as necessary.
• Assist with organizing regular volunteer meetings and informational sessions.

• Maintain required databases for volunteers and interns.
• Provide reports of volunteer data and impact to staff and board as requested.
• Ensure events are documented and photographs taken for future agency communications and collect all photo release forms.
• Assist with documenting stories of volunteer impact for promotions.

• Comply with all health and safety requirements of federal, state and local laws.
• Maintain organization and client confidentiality at all times.
• Fill in for volunteer shifts if a volunteer is unavailable, including evenings, and assist with other duties/tasks as needed.
• Attend in-house training and informational conferences, as requested.
• Participate as a team member in all staff meetings and House events and activities.
• Work with Volunteer Manager to complete department Monthly Goals Update.
• Attend weekly Department meetings led by Coordinator of the House.
• Regularly round throughout the day to support volunteers in each area. Inquire about their needs, any concerns and any potential issues that need to be addressed in and around the house.

• Associate’s degree in human services or related field; and/or
• Three to five years of experience working with volunteers is preferred.
• Experience and high comfort level with technology.
• Working knowledge of Microsoft Windows, Word,…