Nurse Manager

Job Summary

The Nurse Manager at Elite Home Health Care oversees clinical operations within our Licensed Home Care Services Agency (LHCSA) in New York, ensuring high-quality, compliant care aligned with NYSDOH regulations and Elite’s standards of excellence. This role manages staff performance, conducts orientations and evaluations, and provides ongoing training and support for Licensed Caregiver and RN staff. Responsibilities include triaging clinical calls, updating care plans, monitoring changes in condition, and coordinating timely assessments and visits.

The Nurse Manager also leads quality assurance initiatives, supports recruitment and retention, and ensures full compliance with all federal, state, and local healthcare regulations.

• Monitor and evaluate clinical staff performance, ensuring accountability for achieving defined goals and adherence to Elite Home Health Care’s standards of excellence.
• Provide coaching, mentoring, and training through formal and on-the-job development opportunities, including performance redirection when necessary.
• Conduct orientation and annual performance reviews of caregiver and nursing staff in accordance with federal, state, NYSDOH Title 10 NYCRR Part 766 regulations, accrediting body standards, and Elite Home Health Care policies.
• Develop and review Personal Care Plans across all contract and payor sources, ensuring caregivers follow authorized care plans and documentation protocols.
• Anticipate and respond to staffing needs, supporting recruitment, hiring, and retention of home care caregiver/nursing staff to maintain service continuity.
• Monitor and operationalize change in condition protocols, including timely follow-up, documentation, and reporting per NYSDOH incident management guidelines.
• Manage triage calls and post-hospitalization follow-ups, ensuring prompt incident reporting to internal leadership and external stakeholders as required.
• Develop emergency staffing plans in response to weather events or other service disruptions, maintaining compliance with emergency preparedness standards.
• Participate in Quality Improvement Programs (QAPI) by investigating incidents, developing corrective actions, and overseeing nursing staff follow-up. Ensure timely reporting to local, state, federal, and contract entities.
• Collaborate on care planning with the Director of Nursing, physicians, caregivers, and interdisciplinary team members, ensuring plans reflect patient needs and regulatory requirements.
• Schedule and oversee initial and recertification nursing visits, ensuring timely completion and documentation in accordance with Medicaid and managed care contracts.
• Deliver new nurse onboarding and process updates, maintaining consistency in clinical practices and regulatory compliance.
• Develop and manage organizational orientation programs, ensuring staff are trained on NYSDOH standards, Elite policies, and care protocols.
• Monitor caregiver field visit completions and assessments, ensuring compliance with visit frequency, documentation, and evaluation standards.
• Perform other duties and special projects as assigned to support agency operations and uphold Elite Home Health Care’s mission of compassionate, high-quality service.

• Exceptional problem-solving and critical thinking skills, with the ability to work independently and manage multiple priorities.
• Proven competence in interpreting and applying federal, state, and New York State Department of Health (NYSDOH) regulations, including Title 10 NYCRR Part 766.
• Strong verbal and written communication skills to effectively engage with interdisciplinary teams, patients, families, referral sources, and regulatory bodies.
• Demonstrated proficiency in electronic medical records (EMR) systems and general computer literacy, including Microsoft Office and clinical documentation platforms.
• Ability to read, understand, and implement healthcare protocols, operating procedures, safety guidelines, and care manuals with precision and accuracy.

• Graduate of an accredited school of professional nursing with a Diploma, Associate, Baccalaureate, or…