Registered Nurse Investigated

M-F

Unpaid Lunch Break

No Holiday work, Overtime or travel required

Free Parking Provided

Division of Nursing Home and IID Surveillance

Long Term Care Complaint Investigation/Survey Team

Minimum qualifications:

Current Registered Nurse license in New York State, excellent working knowledge in Microsoft Office, specifically Word and Excel, the ability to work on a team and handle multiple, shifting priorities; good organizational skills; ability to correspond with healthcare professionals and the public.

Preferred qualifications:

Familiarity and knowledge of the CNYRO Long Term Care Program's 81 skilled nursing home facilities, and familiarity working in federal electronic databases; i.e., ASPEN, including ACO and ACTS.

• Participates in onsite complaint investigations and surveillance activities in the field when requested.
• Performs onsite survey activities in accordance with federal policies and procedures and at the direction of the team leader.
• Assures that all information gathered during survey is based on thorough interviews, observations and clinical and other pertinent document reviews.
• Participates in interdisciplinary survey discussions, arriving at decisions through team consensus.
• Conducts investigations of resident and facility complaints at direction of the team leader and program managers.
• Provides direction in the appropriate interpretation and application of federal and state regulations at the discretion of the program director, program manager and team leader.
• Assists other surveyors in clarifying resident/patient medical issues and identifying standards of nursing and medical care to ensure facility compliance with state and federal regulations while working collaboratively with the Complaint Team Manager and survey team members to ensure that surveys are conducted in accordance with Long Term Care Program standards and CMS survey process.
• Assists as needed with onsite and offsite surveillance of NYS Adult Day Health Care Programs.
• Engages in daily activities to maintain quality assurance for the nursing home, adult day health and complaint team surveillance programs.
• Assists in pre-survey review of complaint investigations.
• Organizes abbreviated survey case files, opens and closes abbreviated survey files utilizing the ASPEN/Complaints/Incidents Tracking System, ASPEN and ASE-Q as well as Microsoft Word.
• Assists in maintaining Complaint Tracking Logs.
• Assists with maintain contact with surveyors in the field and assists surveyors by obtaining pertinent medical records and identifying, contacting, and interviewing pertinent witnesses.
• Summarizes investigations (abbreviated surveys) for reporting purposes in accordance with federal principles of documentation.
• Closes complaints with letters following supervisory review.
• Participates in other surveillance activities, including federal and state training programs.
• Responsible for responding to provider and complainant inquiry from the CNYRO designated complaint team phone line - returning calls to complainants via this line.
• Responds to requests from the Office of the Attorney General as necessary.
• Assists in maintaining file of complaints awaiting supervisory review and closure.

Salary commensurate with scope of work job experience

Proper footwear required to perform tasks in a safe manner.

Perform other reasonably related duties as required.

New Wave People is an Equal Opportunity Employer (EEO).

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