Quality Assurance Manager

Quality Assurance Manager

Location:

Syracuse, NY (Hybrid)

Thales is seeking a Quality Assurance Manager to establish, lead, and sustain a comprehensive quality management framework that ensures all products, services, and project deliverables meet or exceed internal standards, customer expectations, and regulatory requirements. This strategic role provides operational leadership for quality assurance activities, including developing and implementing quality policies, processes, and controls across the organization.

• Establish and maintain the Quality Management System by developing, implementing, and continuously improving quality assurance policies, procedures, and standards to ensure compliance with industry regulations, contractual requirements, and internal governance.
• Serve as the primary quality authority and escalation point for product, service, and project-related quality issues, leading root‑cause analysis, CAPA, and containment activities.
• Define, monitor, and analyze quality performance metrics and KPIs, identifying trends, risks, and improvement opportunities; prepare and present quality reports to leadership with actionable insights.
• Provide functional leadership and people management for Quality Assurance staff, including workload planning, coaching, performance management, skills development, and fostering a culture of accountability, compliance, and continuous improvement.
• Partner cross‑functionally with Engineering, Operations, Supply Chain, Program/Project Management, and Customer Support to embed quality requirements and risk‑based thinking throughout product development, manufacturing, deployment, and service delivery.
• Lead continuous improvement initiatives using structured quality methodologies (e.g., Lean, Six Sigma, risk‑based quality management), ensuring data‑driven, sustainable improvements aligned with business objectives.

• Bachelor’s degree in engineering, quality, manufacturing, or related technical discipline; 9+ years of progressive experience in quality assurance, engineering, or management is required.
• Minimum of 3+ years in a quality leadership or quality engineering role with responsibility for managing quality processes, initiatives, or teams.
• Strong knowledge of quality assurance principles, methodologies, and tools, with the ability to analyze complex data, identify trends and risks, and drive corrective and preventive actions.
• Proven record of improving product, service, or process quality, leading to measurable improvements in customer satisfaction, compliance, or operational performance.
• Familiarity with industry standards, regulatory requirements, audit practices, and experience supporting internal, customer, or external audits.
• Effective leadership, communication, and influencing skills, able to collaborate across teams and communicate quality expectations clearly, with the ability to operate effectively in a fast‑paced environment.

• Working knowledge of the national airspace system and/or an understanding of unmanned aircraft systems.
• Experience working on technology‑centered programs for US Federal Gov’t Agencies, with a strong preference for FAA, DoD/DoW, and/or DHS.
• Working knowledge of FAA and/or DoD quality standards and regulatory environments, with experience supporting compliance, audits, or program requirements.
• Experience operating within a multinational or matrixed organization, collaborating across regions, cultures, and time zones.
• Familiarity with AS9100 quality management system processes and documentation, including audit preparation, compliance support, and continuous improvement activities.

• Schedule:
  
  Either 9/80A (9hrs Mon‑Thu, 8hrs 2nd Fri, Start @ 09:00AM) or USA - 5/40 (8hrs Mon‑Fri).
• Physical Environment:
  Typical office environment.
• Must be a US Person as defined in applicable law.

Total Target Compensation (TTC) range: $ – $ USD annual.

• Health, dental, vision, FSA/HSA, voluntary life, AD&D, whole group life with LTC, critical illness, hospital indemnity, accident insurance, legal plan, identity theft, pet insurance.
• Retirement…