Quality Technician - 1st Shift

Location: City of Syracuse

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer About TTMTTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found .comJob Description Summary The primary responsibilities of this job profile include:

Maintaining calibration database and records

Controlling quality documents and revisions

Processing RMAs and customer complaints

Coordinating customer and third-party source inspections

Supporting audits and quality reporting

Position Scope :

Supports the Quality Management System (QMS) by maintaining calibration and quality records, controlling documented information, coordinating customer returns and complaints, and supporting inspection activities. This role serves as a central point of coordination between Quality, Operations, Supply Chain, and Customers to ensure compliance with internal procedures and customer/regulatory requirements.

Duties and Responsibilities :

Maintain the calibration database for all inspection, measuring, and test equipment

Schedule calibration activities and coordinate with internal teams and external calibration providers

Track calibration status, certificates, and out-of-tolerance conditions

Ensure calibration records are accurate, complete, and retained per record-retention requirements

Process Return Material Authorizations (RMAs) in accordance with company procedures

Log, track, and route customer complaints to appropriate functions

Ensure timely investigation support and communication with internal teams

Maintain complaint and RMA records, metrics, and closure status

Coordinate customer and third-party source inspections

Assist with internal and external audits (ISO 9001 / AS9100 / customer audits)
Maintain quality records and databases

Ensure controlled documents are reviewed, approved, released, and distributed correctly

Track quality metrics and provide status reports as requested

Support continuous improvement and corrective action activities

Works to develop customer relationships through collaboration, respect, professionalism, trust and integrity.

Listens to and understands customer requirements taking prompt, appropriate action that exceeds expectations

Interface with the supplier quality, receiving, procurement, and additional production departments to obtain and compile all necessary documentation required for source inspection package.

Perform all other related duties as assigned.

Essential Knowledge, Skills, and Requirements :

Ability to perform assigned tasks independently with limited supervision

Ability to read and understand PCB drawings

Ability to perform repetitive tasks accurately

Must be a detailed oriented individual

Ability to use measurement tools such as calipers, gauges, or CMM equipment

Ability to work both independently or as part of a team Demonstrates ability to work in a dynamic, fast-paced work environment

Ability to accurately perform basic computer tasks

Requires understanding of related inter-department processes

Ability to collect data and update measurements

Strong communication skills in English-verbal & written, planning, and organizational skills.

Strong computer skills and technical aptitude

Ability to manage multiple administrative and written tasks professionally and accurately within designated timelines.

Must be able to handle interruptions to…