E-Commerce Specialist

Overview

Join the Rescue Mission Alliance of Syracuse, NY as a Full‑Time E‑Commerce Specialist. Use your passion for digital storytelling to grow our online retail presence and support a mission that puts love into action through food, shelter, clothing, and hope.

• Manage and optimize online product listings across multiple e‑commerce platforms (website, eBay, social media marketplaces, etc.).
• Create engaging product descriptions and imagery to drive sales and customer engagement.
• Collaborate with team members to select and feature merchandise aligned with brand and organizational goals.
• Analyze sales data and customer behavior to identify trends and opportunities.
• Coordinate online promotions, campaigns, and special sales.
• Monitor inventory levels in partnership with retail and warehouse teams.
• Prepare regular performance reports on sales, traffic, and engagement.
• Stay current on e‑commerce tools, best practices, and resale trends.
• Support customer service related to online sales.
• Maintain regular, predictable in‑person attendance.
• Complete required trainings and support team initiatives as needed.

• Proven experience managing e‑commerce platforms (Shopify, Lightspeed, Etsy, eBay, Facebook Marketplace, Instagram Shopping, etc.).
• Strong digital marketing and content creation skills.
• Excellent written and verbal communication skills.
• Highly detail‑oriented with strong organizational abilities.
• Comfortable analyzing data to inform decisions.
• Ability to collaborate effectively across teams.
• Passion for social enterprise, sustainability, and community impact (preferred).

Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time Off, Group and Voluntary Life, Short‑Term Disability, and more.

Base pay range: $20.00/hr – $22.00/hr total compensation includes benefits and potential bonuses.