Sales Associate III - Syracuse, NY

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal surveys results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style and builds credibility as a personal fashion advisor with knowledge of competition.
• Provides in-depth product knowledge including features, benefits, current offerings, and overall product value; communicates current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills; cross-sells and encourages add-ons related to the customer’s needs.
• Tailors approach based on customer cues; attends to unique and individual shopping needs.
• Works with multiple customers and follows up consistently to influence/close sales; adapts selling techniques to contribute to store financial results.
• Builds lasting relationships with customers and uses Coach’s tools and technology to support clienteling efforts.
• Creates enthusiasm and positivity for a shared vision; promotes a team selling environment and fosters teamwork, trust, and collaboration with internal and external customers.
• Maintains a calm and professional demeanor; remains solution oriented and adaptable to changing store needs; welcomes feedback and adapts behaviors as appropriate.
• Maintains clear communication and a positive customer experience at all times.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards.
• Maintains a clean and tidy selling floor; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
• Replenishes inventory on the sales floor as needed.
• Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor; maintains strong organizational standards for product in both stockroom and display areas.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
• Prepares store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and…