Membership Manager

Manage assigned member accounts ensuring they receive valuable support and engagement through the various resources, programs, and opportunities across the organization. Manage account renewal and retention while identify opportunities for increased membership engagement where applicable. Generate new member leads by promoting membership and programs through networking and prospecting, and effectively communicating the benefits of membership and engagement to prospective members. Close on membership sales and ensure successful onboarding and utilization of membership for new members.

Manage assigned member accounts ensuring they receive valuable support and engagement through the various resources, programs, and opportunities across the organization. Manage account renewal and retention while identify opportunities for increased membership engagement where applicable. Generate new member leads by promoting membership and programs through networking and prospecting, and effectively communicating the benefits of membership and engagement to prospective members. Close on membership sales and ensure successful onboarding and utilization of membership for new members.

• Prospecting to identify new membership focused on the businesses needs and how we can help them.
• Ensure assigned members receive coordinated and meaningful engagement on an annual basis and develop and implement an annual engagement plan when applicable.
• Identify and upsell members to move to higher levels of engagement where practical.
• Promote other CEO products and services to existing members by encouraging them to take full advantage of their membership. Provide them with a full suite of value-added programs, services, and events focused on solving core business problems, including increasing revenue, lowering costs, accessing capital, obtaining timely and actionable business intelligence, and advancing government advocacy.
• Maintain sales documentation and weekly activity report in Salesforce and complete administrative duties, including but not limited to, preparing proposals, expense accounts, retention and sales call schedules, membership reports, and creating customer correspondence.
• Prioritize attendance at Center State CEO and community networking events to represent the organization, build relationships, and identify prospective members.
• Keep abreast of membership benefits, activities, programs, services, and events.
• Additional duties within the scope of the position may be required.

None

Associate degree plus 1-3 years of experience in years business to business sales or account management experience preferred. Additional years of experience at a ratio of 2:1 may be considered in lieu of an Associate degree. Chamber or trade association experience preferred.

None

• Experience with Salesforce or comparable CRM system preferred.
• Demonstrate strong interpersonal skills and sound judgment.
• Computer proficiency including word processing, excel, spreadsheets, and generating reports using standard software applications
• Ability to communicate effectively in writing, verbally, both on the telephone and in person.
• Associate degree plus 1-3 years of experience in years business to business sales or account management experience preferred. Additional years of experience at a ratio of 2:1 may be considered in lieu of an Associate degree. Chamber or trade association experience preferred.
• Excellent organizational and problem-solving skills.
• Ability to deliver exceptional customer service.
• Work well in a diverse environment.
• Be an…