Account Executive - Field & Inside Sales

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders.

Community

We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events.

Support

More than just a job –
become a member of the team, build relationships, and achieve together.

Every day we provide peace of mind,
secure our customer’s communities,
and protect lives and property.

We offer extensive medical, dental,
vision, life insurance, gym
memberships, and much more!

Meet your goals with our 401k match,
credit union membership, paid vacation,
and opportunities for overtime.

Grow with us.
92% of senior leadership started
in an entry level role.

Enjoy pizza Fridays, event ticket
giveaways, reward programs,
and an ultra-modern campus.

We serve a growing market that
is rapidly expanding as the world
becomes even more connected.

Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day.

Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Account Executive - Field & Inside Sales

Location
This position is based in Syracuse, NY, with approximately 70% of time spent working on-site at our facility and 30% spent traveling throughout New York State (excluding New York City).

Job Summary
As an Account Executive, Field & Inside Sales at Rapid Response, you will play a dual role: building new business opportunities in the New England market from our Syracuse headquarters while also traveling approximately 30% of the time to manage and grow the New York State market (excluding NYC). You will collaborate closely with the Account Manager, generating leads, building relationships, and representing our industry-leading brand to prospective customers.

This role is ideal for a personable, detail-oriented, and collaborative professional who thrives in a fast-paced environment. No direct sales experience is required - we provide hands‑on training to help you meet sales goals, deliver impactful client presentations, and make meaningful connections. You will be part of an industry-leading team and contribute to our mission of protecting life and property nationwide.

Salary Range
$24.00-$28.00

Hours
Monday - Friday:8:00am - 5:00pm

Responsibilities

• Travel approximately 30% of the time throughout New York State (excluding NYC) to meet with prospects, manage relationships, and expand the customer base.
• Build and develop new business opportunities in the New England market from our Syracuse headquarters.
• Collaborate with the Account Manager to prospect new business opportunities within both territories.
• Source new sales opportunities through outbound calls, emails, inbound lead follow-up, and appointment scheduling.
• Perform lead generation and maintain accurate, timely records in the company’s CRM system.
• Cultivate relationships with potential clients while educating them on our brand and services.
• Represent the company by leading sales presentations to prospective clients.
• Schedule and prepare appointments for the Account Manager.
• Provide responsive customer support, ensuring satisfaction and timely resolution of requests.
• Maintain client accounts by conducting quarterly business calls.
• Assist with…