Customer Success Representative

eShepherd is Gallagher’s boldest venture yet - a tech-forward AgTech start‑up backed by 85+ years of global innovation. We’re progress-over-perfection and unapologetically hands‑on. Our team builds world‑first virtual fencing technology that’s reshaping agriculture for good.

At Gallagher, we don’t just imagine the future - we build it.

eShepherd™ is our breakthrough virtual fencing technology, enabling farmers and ranchers to monitor, move and manage cattle from anywhere.

Using GPS-enabled neckbands, powered by solar, producers can create digital fence lines from their phone, transforming how land is used, reducing labour, and improving both environmental and animal welfare outcomes.

This is innovation with real-world impact - on pasture health, productivity and profitability.

Know the customer. Make the technology work for them. Build relationships that last.

Bringing new technology onto a ranch doesn’t end with the sale. That’s where Customer Success becomes critical.

eShepherd is continuing to expand in the United States, and we’re looking for a Customer Success Representative who can combine genuine credibility in agriculture with the ability to help customers confidently adopt new technology.

Based remotely in the Southern US, with occasional travel across the region, you’ll work directly with ranchers and livestock producers from onboarding and implementation through to ongoing adoption and success.

You’ll get to know how each operation works, understand what the producer is trying to achieve, and help translate eShepherd’s technology into practical outcomes on the ranch.

This is a hands‑on role for someone who enjoys being close to customers, solving problems and seeing technology deliver results in the real world.

eShepherd combines the energy and opportunity of a growing AgTech business with the stability and global expertise of Gallagher.

You’ll be joining at an exciting stage of our US growth, working with technology developed specifically for livestock producers and helping customers get genuine value from it.

And this isn’t customer success from behind a desk.

You’ll be close to the customer, close to the ranch and close to the product, with the opportunity to influence how we support producers as eShepherd continues to grow across the US.

• Leading new customers through onboarding, implementation and product training.
• Building trusted, long‑term relationships with ranchers and livestock producers.
• Understanding individual ranching operations and helping customers apply eShepherd effectively to their property and goals.
• Supporting customers to confidently use eShepherd's hardware, app and technology.
• Proactively engaging with customers to encourage strong product adoption and ongoing value.
• Identifying challenges early and working with customers and internal teams to find practical solutions.
• Supporting customer retention, renewals and own long‑term engagement.
• Keeping customers informed about product improvements, new functionality and best practices.
• Capturing customer feedback and bringing insights back into Product, Sales and Marketing.
• Identifying customer stories, referrals and advocacy opportunities.
• Working closely with Business Development to create a seamless transition from sale through onboarding and ongoing customer success.
• Maintaining accurate customer information and activity within our CRM.

We’re looking for someone who can build credibility with a rancher, understand the realities of livestock production and make technology easy to understand.

You’ll ideally bring:

• Experience in Customer Success, account management, AgTech, livestock services or a similar customer‑facing environment.
• Experience working…