Public Safety Dispatcher

Pay Range $22.442 Per Hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

FLSA Status Non-exempt

Position work includes late night and early morning shifts, including weekends and holidays.

Hours may vary based on operational needs.

Job Type Full-time

A Public Safety Dispatcher I is a position that is responsible for all law enforcement emergency and non-emergency safety and security communications for the University community.

• An Associate’s degree or equivalent combination of education and experience is preferred.
• Must be able to obtain a New York State Division of Licensing security guard license.
• Successfully pass a 480-hour field training program.
• Must be proficient in data entry/keyboarding using various Microsoft Office and law enforcement applications.
• Must successfully pass a background investigation, including but not limited to an initial drug screening, psychological exam, and fingerprinting.

• Good knowledge of the geography, patrol territories, roads, streets, buildings owned/operated by the university and special hazards within the University Campus.
• Must have strong communications skills and ability to communicate with a diverse community.
• Must be able to operate and perform under varying degrees of stress and pressure and be able to prioritize emergencies.
• Multi-task in a high-volume, community and student service centered environment.
• Must have the ability to be creative and innovative in problem-solving.
• Candidates may be required to sit for extended periods of time.
• Must be willing to work nights, weekends, and holidays and be flexible with schedule.
• Must be willing to work unplanned overtime, special events, planned overtime, and overtime related to emergency call back.

• Communicate via radio and telephone with patrol units, with various University service and auxiliary departments and with the Onondaga County 911 Center.
• Practices proper radio dispatching techniques using appropriate terminology in a calm and professional manner.
• Monitor, acknowledge and dispatch various alarms and access control systems events, and is responsible for monitoring a vast campus wide closed circuit television ( CCTV ) video security system.
• Provide professional and composed verbal communications with outside police agencies and the general public; maintaining sound customer service practices and meeting the needs of community members under sometimes stressful conditions is essential.
• Operate an extensive array of law enforcement and emergency related communications equipment as well as the latest computer software related technologies, including alert systems, intrusion and duress alarms.
• Manage all records pertaining to daily tour of duty.
• Prioritize all radio and telephone communications.
• Answer multiple telephone lines, receiving emergency and non-emergency calls for law enforcement, safety and security services, and dispatch patrol and other units to respond.
• Make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policies and procedures.
• Monitor video security system CCTV as assigned and report and/or dispatch any anomalies.
• Service all walk-in customers
• Perform administrative duties such as data entry and retrieval, information filing, record-keeping, supply and equipment inventory and…