Audio Alarm Technology Specialist

You are supported every step of the way with focused training, a collaborative team-based environment, and approachable leaders.

Community

We are active members of the community. We volunteer for causes we care about and sponsor local organizations and events.

Support

More than just a job –
become a member of the team, build relationships, and achieve together.

Every day we provide peace of mind,
secure our customer’s communities,
and protect lives and property.

We offer extensive medical, dental,
vision, life insurance, gym
memberships, and much more!

Meet your goals with our 401k match,
credit union membership, paid vacation,
and opportunities for overtime.

Grow with us.
92% of senior leadership started
in an entry level role.

Enjoy pizza Fridays, event ticket
giveaways, reward programs,
and an ultra-modern campus.

We serve a growing market that
is rapidly expanding as the world
becomes even more connected.

Founded in Syracuse, NY in 1992, we are now serving the industry from multi-redundant Command Centers in Syracuse and Corona, CA, as well as from a Customer Care Center in Henderson, NV. We are a critical response security company focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day.

Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Audio Alarm Technology Specialist (Syracuse, NY)

SONITROL, a recognized leader in security since 1960, specializes in advanced alarm systems that combine audio detection technology with electronic monitoring to deliver highly effective protection solutions. As an Audio Alarm Technology Specialist, you will serve as a critical part of that mission by monitoring, processing, and responding to SONITROL alarms and related activity in accordance with established procedures. You will handle inbound calls, support customer needs, and collaborate closely with team members and internal resources to ensure timely and accurate resolution of security events.

This position offers an opportunity to contribute to a trusted, technology-driven organization while developing strong communication, problem-solving, and teamwork skills in a fast-paced environment.

Location

On site in Syracuse, NY

Available Positions

Full-Time

August 2026

Salary Range
: $25
HOURLY

Responsibilities

• Successfully complete all required training and follow company protocols and procedures.
• Multitask and remain calm in various stressful situations.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency.
• In a call center setting, handle alarm activations for residences and businesses in a professional manner.
• Process SONITROL audio-based and integrated video alarms.
• Respond to, verifies, and dispatches on emergency signals.
• Process outbound calls to customers and authority agencies.
• Escalate system issues to Supervisors/Leads whether customer or workspace related.
• Conduct work in accordance with company and departmental guidelines, policies, and procedures.

Knowledge and Skills

• Proficiency of the Microsoft Office suite software.
• Basic business writing and etiquette and knowledge of company email software.

Qualifications

• Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service.
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting.
• Successfully clear drug screen and background check to meet industry and security licensing requirements.
• Ability to be…