Field Service Technician

Prescott's is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the front lines of care through innovation and service, we'd love to have you on our team.

This position will support Washer Solutions - a subsidiary of Prescott's Inc.

As a Field Service Technician, you will provide expert technical support for a wide range of industrial washing, sterilization, and surgical equipment. This is a hands-on, field-based position that requires mechanical and electrical troubleshooting skills, strong customer service, and a commitment to excellence in every service interaction. Field Service Technicians are responsible for performing installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment, including autoclaves, sterilizers, washers, and related systems.

You'll work directly with hospitals, research institutions, and other healthcare facilities to ensure that critical equipment performs safely and efficiently.

This position is ideal for candidates with a mechanical or electrical technical background who enjoy problem-solving, working independently, and building trusted relationships with customers.

This role offers a competitive salary ranging from $65,000 to $75,000 per year, depending on experience and qualifications.

The location for this position will be required to work in Syracuse, NY.

Responsibilities:

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
• Conduct installations and equipment modifications as required.
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards.

• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
• Plan and manage service schedules to ensure timely response and completion of all assignments.
• Maintain professional, courteous communication with customers, contractors, and colleagues.
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.

• Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
• Manage personal tools, parts, and inventory efficiently to support field operations.
• Ensure compliance with company safety policies and all customer site protocols.

Requirements

• High school diploma or equivalent required; technical school training in mechanical, electrical, or electronic systems preferred.
• Valid driver's license and clean driving record required.
• 1-3 years of related field service or technical maintenance experience; or 3-5 years of hands-on experience without formal training.
• Strong technical, troubleshooting, and mechanical aptitude.
• Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.
• Working knowledge of electrical, plumbing, and mechanical systems.
• Excellent organization, communication, and problem-solving skills.
• Proficiency with computers and Windows-based software applications.
• Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
• Willingness to travel frequently (60-90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
• Flexibility to accommodate customer schedules and respond to emergency service calls as needed.

Benefits

What we offer:

At Prescott's, we prioritize your well-being and growth with a comprehensive benefits package including:

• Medical, dental and vision insurance

• 401(k) plan with employer match

• Paid time off and holidays

• Travel expense reimbursement

• Company vehicle, if applicable

• Company supplied laptop computer, cell phone and other technologies, if applicable