Digital Navigator; Digital Skills Instructor

At Syracuse Northeast Community Center (SNCC) we engage, grow, and connect neighbors, supporting them in moving from emergency to self-reliance, health, and wellbeing.

NEHDA, an affiliate of SNCC, empowers the Northside community by promoting quality housing, fostering financial security for families, and supporting businesses.

SNCC is an equal-opportunity employer focused on developing a diverse staff to best serve the needs of all neighbors. NEHDA staff are SNCC employees.

SNCC is proud to partner with Connect ALL to expand digital equity and inclusion across Syracuse and Onondaga County, working in collaboration with Westcott Community Center. This project will reduce barriers to internet access, device use, and digital literacy, ensuring residents have the tools and support they need to thrive in today’s connected world.

The Digital Navigator will work as part of a team to support community members in accessing affordable broadband internet, using digital devices, and growing digital skills necessary for work, education, health, and civic participation. The Digital Navigator’s role combines technology assistance, personalized coaching, and guidance in connecting with community resources and essential services. The ideal candidate will be an outgoing, self-starting, compassionate, collaborative, and organized individual who can communicate effectively and promote digital empowerment.

• Conduct outreach to residents in Syracuse neighborhoods.
• Build trust with diverse populations.

• Provide one-on-one and group support to increase digital skills (e.g., email use, online applications, telehealth, virtual learning, digital safety).
• Assess digital skill levels and create personalized learning plans.

• Help participants apply for low-cost broadband and affordable device programs.
• Assist with setting up and troubleshooting digital devices.

• Connect community members to SNCC services and make referrals to external resources related to workforce development, education, food pantry, housing, and other social supports.

• Track participation and progress using Salesforce database.
• Provide feedback to SNCC leadership and Connect All on community needs and program outcomes.
• SNCC pays 85% of Excellus Gold 17 Individual healthcare plan
• SNCC pays 100% of Excellus Individual dental plan
• NYS Sick Leave for 90 days (1 hour credit/30 hours worked)
• 150 hours of annual PTO (prorated as necessary) after 90 days
• SNCC 401(k) contribution of 4%, vested after 1 year of continuous employment
• 0.25% 401(k) match on up to 4% of employee contributions

The requirements listed below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of this position.

• Outgoing personality with the ability to build positive relationships and interact effectively with individuals from diverse backgrounds.
• Relevant education, training, or experience in information technology, digital literacy, or other related fields.
• Experience providing education, training, coaching, or technical assistance to individuals or groups.
• Excellent verbal, written, listening, and interpersonal communication skills.
• Ability to travel independently within Onondaga County required.
• Multilingual and multicultureal abilities and experience are preferred.
• Residency in the City of Syracuse and strong connections within the local community are preferred.

• Valid and clean NYS driver’s license
• Ability to pass criminal and DMV checks upon hire

• Regular use, care, and…