Fitness Center Floor Staff - Part Time

A Career with a Cause

At the Y, strengthening community is our cause. Our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. We focus our work in three key areas, youth development, healthy living and social responsibility. We are committed to this cause because a strong community can only be achieved when we invest in our kids, our health and our neighbors.

Under the direction of the Health & Wellness Director, the Fitness Center Floor Staff is responsible for providing members as well as guests with a positive and enjoyable workout experience. The incumbent will display outstanding customer service; be friendly, helpful and attentive to those working out in the fitness area.

Responsibilities include;

develop member relationships, assist members with their fitness program, maintain the cleanliness of the fitness area and the equipment, conduct fitness orientations, and assist in preventative maintenance of equipment. The incumbent accepts, demonstrates and teaches the YMCA core values of caring, honesty, and respect and responsibility.

• Welcome, assist and interact with members using the wellness center facility.
• Provide a safe and effective exercise instruction, while building relationships and helping to facilitate relationship building amongst members.
• Provide exceptional customer service to all members utilizing the wellness center.
• Review all policies outlined in the procedure manual regarding emergency procedures relating to injury or illness of a member.
• Know and enforce all Health & Wellness program policies, procedures and rules in a consistent, fair and firm manner.
• Supervise all Health & Wellness Center activities while on duty, conduct new member orientations as required and follow up with members after initial orientation.
• Demonstrate for members the proper technique of how to use the Wellness Center equipment.
• Respond to incidents, accidents and emergencies appropriately, calmly and professionally.
• Protect the organization and the members from harm or suit.
• While on duty and not otherwise engaged with a member, walk around the Health & Wellness Center approximately every 15 minutes.
• At any time there are no members in the Health & Wellness Center, clean the Health & Wellness Center and equipment, prepare member folders and Total Health paper work.
• Perform all maintenance tasks set out in the Maintenance Binder on a daily, weekly, monthly and quarterly base.
• Report emergency maintenance needs immediately to the maintenance department.
• Record and report any faulty equipment and/or lapse in maintenance. Process work request form and forward to Maintenance Department and Department Director.
• Follow Health & Wellness center rules on and off duty.
• Frequently familiarize yourself with Personal Training Instructor Manual.
• Administer proper CPR/AED and O2 in accordance with training and facility procedures.
• Contribute to the success of the Health and Wellness program by being on time and prepared.
• Report to work on time, be prepared and ready to work at the time your shift begins.
• Ensure adequate coverage if unable to work as assigned.
• Conform to all dress codes as provided by the Department Director.
• Work with fellow staff members and treat them with respect.
• Be flexible and adaptable in order to accommodate members’ needs and wants.
• Be able to answer members’ questions, concerns, and complaints in a timely and courteous manner.
• Communicate and educate in a knowledgeable and professional manner.
• Respond to change and requests within the Health & Wellness Department with flexibility ensuring efficient operation.
• Demonstrate teamwork and organization by communicating problems or constructive criticism to the Department Director at the end of your shift.
• Take attendance every half-hour using the attendance sheet.
• Assist with inside and outside promotions as they relate to the Health & Wellness program.
• Support and assist newly hired Floor Staff instructors.
• Attend all required staff meetings and trainings.
• Accept other assignments as requested by the Department Director.
• Contribute as a member of the fitness team towards…