Airport Communications Center Specialist, PT

Airport Communications Center Specialist, PT

Join to apply for the Airport Communications Center Specialist, PT role at Syracuse Regional Airport Authority

The Syracuse Regional Airport Authority is seeking to hire part‑time Airport Communications Center Specialists with the responsibility to perform duties to monitor designated on‑property communications and coordinate daily operational activities between various departments, as well as tenant stakeholders and the public at Syracuse Hancock International Airport. This position will be responsible for receiving and recording work orders, assist with communicating/coordinating airport operational activity, assist with aircraft gate assignments, and assist with airport related non‑emergency/emergency communications and coordination.

The position will receive and appropriately direct calls and information from Authority employees, tenants, contractors, and other stakeholders onsite at the Syracuse Regional Airport. This position may be responsible for relaying general and emergency notices to the appropriate parties, which may lead to a response of Airport Security, ARFF, Operations and/or Maintenance staff and maintain communications with defined Airport management staff, working within the limits of standard or accepted practice.

This position reports to the Airport Communications Supervisor and follows directions based on standard operating procedures. This position’s work may be subject to audit and reviewed periodically for customer service and regulatory purposes.

• Maintain compliance with the Airport Security Plan (ASP), 49 CFR Part 1542 and 14 CFR Part 139.
• Operate Syracuse Regional Airport Authority aircraft gate scheduling, security and communication systems including: aircraft gate scheduling software, airport security software, public address system, multi‑line telephone system, two‑way radio system, in‑house courtesy and emergency telephones, and work order management system.
• Maintain continuous awareness of radio traffic from various channels through operation of communications system and attention to audio communication and visual displays. Interpret radio traffic to determine requirements for action.
• Maintain contact with Federal Aviation Administration (FAA), Transportation Security Agency (TSA) and Air Traffic Control Tower, as required.
• Report requirement for routine and emergency maintenance on Airport properties and areas including tenant facilities and properties, airfield terminal, parking lots, grounds, public roads, vehicle gates, fence line and other areas as appropriate.
• Communicate need for emergency response to situations involving law enforcement, public safety and operations staff. Respond appropriately to aircraft alert notifications, wildlife reports, lightning detection, medical calls, and reports of suspected criminal or suspicious activity, and request response from personnel as appropriate. Utilize available technology such as camera footage, license plate recognition systems, and other systems to provide assistive information to responding personnel.
• Log Airport activity in computer systems in prescribed systems and method with required information for maintenance data and public record.
• Maintain standard operating procedures for communications center desk.
• Coordinate and disseminate information to specified management staff, departments, stations, public safety officials and other agencies as appropriate.
• Provide responses to requests for general information regarding flights, terminal service, rental properties, noise abatement and other similar inquiries.
• Prepare and maintain documentation to record details and activities and incidents.
• Maintain situational awareness of other incidents or events which may potentially impact airport operations and public safety, including traffic, weather, emergencies, or planned events.
• Facilitate communication between the appropriate responding agencies by answering and prioritizing responses to airport and aircraft emergencies. Monitor counties’ and regional frequencies.
• Continuously monitor and evaluate the effectiveness of existing policies and…