Front Office Assistant

Company Description

At Heritage Dental Associates, we go above and beyond to create a welcoming and family‑like atmosphere in which you can feel at ease, and we are committed to providing the highest quality of personalized dental care possible. Our goal is to help you and your family achieve and maintain healthy smiles for a lifetime. We have also received Utah’s Top Rated Local® Award because of our dedication to treating our patients like our family.

When you visit our office, you can expect to be treated with respect, compassion and honesty. Our team will work one‑on‑one with you throughout your entire treatment to ensure that you understand your oral health and treatment options.

Monday – Thursday 8:30 – 5:00 & Friday 8:30 – 2:00

• Dental office experience required
• Prior working experience with Dentrix preferred

• 3 weeks PTO & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401(k) Match
• Professional Growth and Career Advancement Opportunities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre‑authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient’s financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check‑in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and directing workflow as necessary

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.