RWRSA - Accounts Receivable

The Accounts Receivable is responsible for the efficient management of the hotel's receivables portfolio, ensuring timely billing, accurate revenue recognition, effective credit control, and prompt collection of outstanding balances. This role works closely with Finance, Sales, Events, Reservations, Front Office, and external partners to maintain strong client relationships while protecting the financial interests of the resort.

The position supports the Credit Manager and Finance leadership team in maintaining healthy cash flow, minimizing credit risk, ensuring compliance with company policies, and delivering exceptional service standards aligned with Rosewood's luxury hospitality philosophy.

• Review, verify, and process all invoices related to corporate accounts, travel agencies, event clients, group bookings, and city ledger accounts.
• Ensure timely and accurate issuance of invoices in accordance with contractual agreements and company policies.
• Monitor outstanding receivables and proactively follow up on overdue accounts.
• Maintain accurate guest, corporate, and agency account records within the Property Management System (PMS).
• Reconcile Accounts Receivable subsidiary ledgers with the General Ledger on a regular basis.
• Investigate and resolve billing discrepancies, disputed charges, and payment variances promptly.
• Ensure all supporting documentation is complete and properly attached to invoices and billing records.

• Monitor customer credit limits and identify potential credit risks.
• Perform collection activities in a professional and service-oriented manner while maintaining excellent client relationships.
• Coordinate collection efforts with Sales, Events, Reservations, and Operations teams when required.
• Prepare aging reports and recommend actions to improve collection performance.
• Escalate high-risk or delinquent accounts to the Credit Manager and Finance leadership as appropriate.
• Support bad debt prevention initiatives and recommend provisions when necessary.

• Verify the accuracy of guest folios, banquet event billing, group master accounts, and city ledger postings.
• Review and reconcile credit card transactions, online payment platforms, bank transfers, and digital payment channels.
• Ensure timely settlement of card payments and investigate any outstanding or disputed transactions.
• Perform account reconciliations and ensure balances agree across all financial systems.
• Support month-end closing activities related to Accounts Receivable.

• Prepare regular Accounts Receivable aging reports, collection forecasts, and management summaries.
• Assist in preparing monthly financial reports and cash flow analysis.
• Ensure compliance with Rosewood policies, internal controls, accounting standards, and local regulations within Saudi Arabia.
• Maintain complete, accurate, and audit-ready records and documentation.
• Support internal and external audits by providing required reports and reconciliations.

• Act as the primary point of contact for customer inquiries related to invoicing, payments, credit arrangements, and account reconciliation.
• Build and maintain strong working relationships with corporate clients, travel partners, event organizers, and key stakeholders.
• Collaborate closely with Sales and Events teams to ensure proper billing arrangements prior to guest arrival and event execution.
• Participate in Credit Committee meetings and provide updates on collection performance and credit exposure.

• Continuously identify opportunities to improve billing, collection, and reconciliation processes through automation and digital solutions.
• Maintain data integrity across PMS, ERP, POS, and financial systems.
• Contribute to process improvements that enhance efficiency, cash collection, and internal controls.
• Support departmental projects, system implementations, and finance transformation initiatives as required.

• Demonstrate Rosewood's values, culture, and service excellence at all times.
• Act as a brand ambassador and maintain the highest…