Butler coordinator - Raffles Red Sea Job Tabuk area,Tabuk Region Saudi Arabia,Administrative/Clerical

Position: Butler coordinator - Raffles The Red Sea
Key

Roles & Responsibilities

Departmental Epicenter
:
Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.
Pre-Arrival Preparation
:
Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.
Inter-Departmental Liaison
:
Track and monitor service requests performed by other departments-such as Turndown (Housekeeping), Maintenance, or F&B-to ensure they meet Raffles' strict timelines and standards.
Operational Coordination
:
Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
Guest Preference Management
:
Actively update guest history databases with personal information, practices, and "likes/dislikes" gleaned from observations and feedback.
Administrative Support
:
Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports.

Professional Standards

Raffles Values
:
Embody the brand personality:
Charming, Graceful, Thoughtful, and Welcoming
.
Service Excellence
:
Adhere to the "Top 5 Service Excellence" standards:
Look at me, Smile at me, Talk to me, Listen to me, and Thank me.
Compliance
:
Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met.

Qualifications & Attributes

Experience
: 2-3 years in luxury hospitality (Front Office, Concierge, or Butler service).
Technical Skills
:
Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data.
Traits
:
Exceptional eye for detail, the ability to work under high pressure with minimal supervision, and strong organizational skills.

Additional Information

Understanding of Ultra-Luxury guest expectations and brand alignment.
Experience in project coordination, scheduling, and document control during pre-Opening stages.
Experience in pre-Opening is a must.
A proactive, anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with Luxury standards.