Venue Operations - Manager

Manage Black Box venue operations to keep the site safe, guest-ready, and commercially controlled. Implement event and public realm operating plans to deliver reliable live entertainment experiences. Facilitate coordination between operators, contractors, promoters, and local stakeholders to protect SEVEN’s venue standards.

• Manage venue readiness across opening, closing, safety, cleanliness, maintenance, and service standards to sustain a reliable operating environment.
• Implement event operating plans across pre-production, load-in, show-day delivery, load-out, and close-out to deliver safe and consistent activations.
• Facilitate coordination with promoters, operators, tenants, contractors, agencies, and local authorities to align venue requirements before execution.
• Apply health, safety, fire, crowd management, and emergency response requirements to protect guests, employees, contractors, and SEVEN assets.
• Develop public realm and community activation routines with appointed partners to build local footfall, audience engagement, and venue relevance.
• Manage venue cost, utilization, event performance, and operational reporting to support commercial discipline and informed decision-making.
• Coach on-site staff, contractors, ushers, stewards, and service providers to deliver consistent guest experience and operational standards.
• Apply post-event reviews, incident trends, guest feedback, and readiness data to improve future venue delivery.
• Coordinate with AVL, staging, and rigging crews; oversee installation, rehearsal, and strike schedules in alignment with venue blackout periods and technical readiness.

• Manage daily work priorities for on-site teams and service providers to maintain clear ownership of venue readiness and event delivery.
• Facilitate issue escalation and decision-making during live operations to resolve risks without compromising safety or guest experience.
• Develop team routines, briefing practices, and lessons‑learned actions to strengthen operational capability over time.

• Minimum 6 years of relevant experience in venue operations, live events, entertainment facility management, hospitality operations, or a related operating environment.
• Supervisory
  
  Experience:
  
  Minimum 3 years managing teams, contractors, vendors, or front‑line operational staff.
• Industry
  
  Experience:
  
  Experience in entertainment, hospitality, cultural venues, public realm activation, or large‑scale guest operations is preferred.

• Preferred certifications: IOSH, NEBOSH, crowd management, event safety, technical production, or equivalent venue operations certification.

• Minimum Qualification:
  
  Bachelor’s degree in Event Management, Venue Operations, Hospitality Management, Performing Arts Management, Business Administration, or a related field.
• Preferred
  
  Qualification:
  
  Relevant professional learning in live entertainment, venue operations, crowd management, or guest experience management.