Spa Coordinator; Saudi National

Join to apply for the Spa Coordinator (Saudi National) role at IHG Hotels & Resorts.

At Inter Continental The Red Sea Resort, we believe luxury is defined by thoughtful service, attention to detail, and meaningful guest connections. We're looking for a Spa Coordinator who will play a key role in delivering a seamless, welcoming, and elevated spa experience while supporting daily operations and upholding IHG brand standards.

• Answer all incoming calls professionally and courteously, providing accurate information on spa services, products, promotions, and availability.
• Welcoming guests upon arrival, assisting with check-in and check-out, and ensuring a smooth guest journey.
• Scheduling, confirming, and managing appointments accurately while maximizing treatment room and therapist utilization.
• Maintaining and updating guest profiles, preferences, and folios within the system.
• Processing payments and handling cash and credit card transactions accurately.
• Maintaining a clean, organized, and welcoming reception area at all times.
• Supporting the Spa Manager with administrative tasks including reports, records, and supply orders.
• Promoting spa treatments, memberships, and retail products, including upselling when appropriate.
• Handling guest feedback or concerns professionally and escalating matters when required.
• Ensuring all departmental standards, procedures, and checklists are followed consistently.
• Monitoring hygiene, cleanliness, and safety standards across front and back of house areas.
• Communicating any incidents or issues involving guests or colleagues to management promptly.
• Assisting spa colleagues with guest needs when required, including providing towels or directions.
• Attending required training sessions and team meetings.
• Carrying out additional duties as assigned to support spa operations.

• Diploma or Bachelor's degree in Hospitality, Business Management, or a related field.
• Previous experience in a luxury spa, hotel, or guest service environment.
• Strong communication skills in English, Arabic is an advantage.
• Excellent customer service, interpersonal, and organizational skills.
• Ability to multitask and perform well in a fast-paced environment.
• Proficiency in Microsoft Office and willingness to learn new systems.
• Strong phone etiquette and professional presentation.
• Knowledge of spa services and beauty products, with the ability to promote them confidently.
• Flexible availability including weekends, evenings, and public holidays.

We give our people everything they need to succeed, from competitive benefits to meaningful learning opportunities and career development within a global hospitality brand. At IHG Hotels & Resorts, we're committed to creating an inclusive workplace where colleagues feel supported, empowered, and inspired to be their best.

Don't quite meet every single requirement but still believe you'd be a great fit? We'd love to hear from you. Apply today and start your journey with us.

Entry level

Full-time

Other

Hospitality