IT Officer

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: IT Officer

Department: Information Technology

Reporting to: IT Manager

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

As an IT Officer, you will be responsible for supporting the day-to-day operations of all IT systems across the hotel or resort, covering hardware support, system administration, and the hospitality applications that underpin daily operations. This includes maintaining hardware and software systems and ensuring the smooth operation of core platforms such as MICROS Simphony POS, OPERA PMS, Seven Rooms, and Alliant.

You will act as the first point of contact for all IT-related requests on property, providing guest support, user support, and administrative support across all departments, resolving issues directly wherever possible and liaising with IT support vendors to drive escalated issues through to resolution.

As part of the IT function, you will play a key role in ensuring system reliability, security, and efficiency while delivering prompt and effective support to enhance both guest experience and operational performance.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an IT Officer, you will need to:

• Provide first-line technical support for all IT systems, hardware, and software across the property.
• Troubleshoot and resolve issues related to computers, laptops, printers, scanners, POS terminals, handheld devices, networks, internet connectivity, and telecommunication systems.
• Install, configure, relocate, and decommission IT hardware and peripherals in line with property standards.
• Diagnose and repair hardware faults, coordinate warranty claims, and arrange replacements where required.
• Support back-of-house, meeting room, and guest-facing hardware including displays, IPTV, in-room technology, and telephony handsets.
• Respond promptly to IT service requests and minimize downtime impacting guest services or operations.

• Support the daily operation, configuration, and troubleshooting of MICROS Simphony POS, including workstations, printers, payment devices, menu items, and interface connectivity.
• Support OPERA PMS operations including user administration, interface monitoring, night audit support, and integration with third-party systems.
• Support the Seven Rooms reservation and guest experience platform, including user access, configuration changes, and issue resolution.
• Support the Alliants guest engagement platform, including user setup, messaging channels, and platform availability.
• Support key card systems, PBX, and other integrated hospitality applications.
• Monitor interfaces and integrations between hospitality systems and elevate failures promptly to minimise operational impact.

• Install, configure, and maintain IT equipment, systems, and applications.
• Perform routine system checks, updates, patching, and preventive maintenance across servers, endpoints, and applications.
• Administer user accounts, group memberships, access rights,…