RWAML - Engineering Associate - HVAC Technician

Overview / Basic Function

Participate in the preventive maintenance program of all-building equipment and rooms. To maintain the hotel in good working order by performing all necessary engineering duties in accordance with Rosewood`s standards of quality.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment;
  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Act in capacity of Senior Technician during his/her absence.
• Monitor Unifox SMMS application and respond promptly to any requests made for problems, assistance, or emergency work orders.
• Inspect supply levels, cleanliness and organization of storage areas; assign designated personnel to rectify any deficiencies.
• Conduct weekly inventory on equipment and supplies; prepare requisitions for reordering of shortages.
• Pre-plan and order materials for special projects; coordinate scheduling with department heads to eliminate conflict.
• Conduct building rounds and take gauge readings; check for potential fire hazards, burnt out lights, and faulty equipment.
• Check Engineering Logbook and Night Report for information regarding problems; document pertinent information in logbook.
• Implement Preventive Maintenance program to include: a. HVAC and Kitchen Equipment’s PM Program b. Public Areas Walk Through Check List Assignments c. Kitchen & Laundry Daily
• Monitor and maintain all laundry equipment.
• Monitor and maintain all kitchen equipment.
• Maintain guestrooms using rooms preventive maintenance program punch list.
• Change air conditioning filters every three months.
• Check HVAC equipment: change filters, belts, bearings and lubricate as necessary; also check for unusual noise or vibration, adjusting as necessary.
• Carry duty mobile and respond promptly to any requests made for problems, assistance, or emergency work orders.
• Maintain knowledge of hotel safety procedures and ensure application of such.
• Respond as part of initial response team to any early warning or major fire alarm.
• Ensure that assigned associates have reported to work; document any late or absent associates.
• Coordinate breaks for assigned associates.
• Prepare and distribute work assignments for associates and review priorities.
• Communicate additions or changes to the assignments as they arise throughout the shift; identify situations which compromise the department's standards and delegate these tasks.
• Observe associate performance of job functions and ensure all procedures are completed to departmental standards; rectify deficiencies with respective personnel.
• Assist associates with their job functions where needed to ensure optimum standards and efficient operation.
• Conduct training.
• Monitor and handle guest complaints ensuring guest satisfaction.
• Complete all paperwork and closing duties before leaving; review status of assignments and any follow-up action with manager and/or on-coming.

Experience:

Minimum five years’ experience in building maintenance Refrigeration (HVAC) for a luxury or ultra-luxury hotel/resort.

Education:

High school diploma.

General

Skills:

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly. Understand a guest’s service needs, work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical

Skills:

Basic working knowledge of building maintenance, electrical, plumbing and refrigeration equipment; working knowledge of plumbing practices, electrical practices, national/local fire standards, local mechanical construction practices, water treatment program, blue prints and plumbing and wiring schematics,…