Retail Supervisor

JOB PURPOSE:

• Welcome and greet guests to the Retail areas, ensuring the space is welcoming and well stocked with appropriate goods.
• Provide administrative support to the Retail operations and ensure a smooth guest experience.
• Help sourcing new retail suppliers and items, relevant to the resort’s concepts of sustainability and Health and Wellness.
• Provide an effective service to all guests, ensuring charges are accurate.
• Handle stock take and inventory reporting.
• Handles purchase wrapping and shipping.
• Ensure a clean and organised work space.
• Maintain hygiene and safety standards, refresh and sanitize the retail areas.
• Ambassador of the company’s wellness and sustainability culture, promote its awareness amongst team members by leading by example and living and healthy and balanced lifestyle.

• Maintain effective communication with all departments of the resort to ensure a smooth and outstanding service for all guests.
• Develop and maintain effective relationships with colleagues, clients, corporate office.
• Promote a friendly, dynamic and collaborative work environment that includes, open communication, team work, participation, trust, respect, professionalism and fun.
• Have a complete understanding of own role, responsibilities and company expectations.
• Adhere to the company’s policies and procedures, employee guidelines and service standards.
• Educate resort employees on the products available at the retail shops.
• Deliver and participate in meetings as required, facilitate seminars and training to internal and external guests.
• Proactively participate in people relations and community relations activities and programs avaialable at the property.
• Work towards exceeding company’s business targets.
• Take a positive and resourceful approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned.

• Ensure the Retail areas are always clean and neat, with the necessary products and samples, ready to welcome guests at any time.
• Meet and greet guest coming in the Retail areas.
• Help guests choose the best product for their needs.
• Create a positive shopping experience.
• Connect with guests and suppliers to develop professional relationships that foster trust, confidence, harmony and loyalty.
• Show caring and professional assistance to guests and everyone visiting the retail areas.
• Drive sales through effective use of the retail space.
• Meet sales goals as per Team Leader’s guidelines.
• Handle proper pricing and stock control of retail items.
• Handle promotional materials and displays.
• Learn and apply new procedures and services.
• Monitor guest’s feedback, handle requests and complaints and take prompt actions.
• Ensure billing procedures are followed and charges are accurate.
• Remain impartial at all times and ensure the offerings and services fulfil and exceed the guests’ expectations.
• Protect and promote the guest’s confidentiality, privacy and dignity.
• Have a good working knowledge of all Wellness services and products provided at the resort, including promotional items, visiting consultants, facilities and its capabilities.
• Be aware of current and future services offered by the resort and offer suggestions for improvement, expansion or creation of new services.
• Apply sustainable options for gift wrapping and packaging.
• Keep updated with local and international trends and provide timely recommendations to ensure the services are innovative and relevant while supporting Jayasom’s core values.
• Continuously challenge the resort’s services, programs and activities and make recommendations for improvement.
• Ensure compliance with health and safety legislation.
• Support the operations and help other team members when needed.

QUALIFICATIONS:

• Bachelor Degree or High School Degree
• Fluent in English and Arabic is an Advantage
• Additional language

WORK EXPERIENCE:

• Previous experience in a similar role
• Demonstrated track record in sales and negotiation

KNOWLEDGE:

• Spa and beauty products
• Lifestyle items
• Local luxury brands
• Local sustainable brands
• Food items
• Healthy eating
• Empowerment
• Dependability and ownership
• Communication
• Teamwork and collaboration
• Creativity and resourcefulness
• Self-development
• Guest service

TECHNICAL

SKILLS:

• Numerical skills
• Organisational skills
• Confidence
• Giving
• Trustworthy
• Friendly and approachable
• Creative
• Ethical
• Flexible and adaptable
• Compassion

• The above statements are intended to describe the general nature and level of work being performed. This is not an exhaustive list of responsibilities.
• Position Descriptions are dynamic and change depending on the organizational requirements.
• All staff may be required to perform duties outside of their normal responsibilities as required.