Retail Supervisor; Local

Responsibilities

• Ensure the smooth operation of all retail areas and provide an enjoyable shopping experience for resort guests.
• Assist guests with product selections and recommendations while delivering excellent service.
• Maintain product availability, stock levels, and attractive merchandise displays.
• Support inventory control and stock-taking activities to ensure shelves remain fully stocked.
• Assist Retail Host with guest inquiries and daily operational needs.
• Supervise daily retail operations and ensure service standards, cleanliness, and product displays are maintained.
• Conduct stock control, inventory counts, and monitor product availability.
• Provide training and guidance to team members as required.
• Prepare monthly reports, including sales, VAT, refunds, and inventory-related information.
• Report damaged or defective merchandise to the Finance team.
• Ensure opening and closing procedures are completed accurately and on time.
• Coordinate with the Health & Wellness team regarding new products and retail opportunities.
• Deliver courteous and professional service to all guests.
• Assist guests with product selection, recommendations, and alternatives when items are unavailable.
• Track guest requests and product feedback, recommending new items to enhance the retail offering.

• Diploma or BSc/BA in Business Administration or equivalent (preferred).
• Knowledge of stock management, visual merchandising, product distribution, cosmetics, and VAT refund procedures.
• Strong guest service, communication, teamwork, and interpersonal skills.
• Ability to supervise, coach, negotiate, and upsell effectively.
• Proficiency in computer applications and English.
• Detail-oriented, proactive, and results-driven with a strong commitment to safety and service standards.