Retail Supervisor

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Retail Supervisor

Reporting to: Spa & Recreation Manager

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Retail Supervisor is responsible for overseeing the day-to-day operations of the retail outlet, ensuring exceptional guest service, efficient store operations, and a consistently high standard of merchandise presentation.

The role is responsible for supervising and supporting the retail team, driving sales performance, maintaining inventory accuracy, and ensuring that luxury and high-end products are presented and handled in accordance with brand standards. The Retail Supervisor plays a key role in creating a seamless and memorable shopping experience while supporting the Spa & Recreation Manager in achieving operational and commercial objectives.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues.

• Team Supervision: Supervise, guide, and support Retail Clerks and other team members to ensure efficient daily operations and consistently high service standards.
• Guest
  
  Experience:
  
  Ensure guests receive a warm, professional, and personalized retail experience, particularly when assisting with niche and high-end products.
• Sales Performance: Support the achievement of sales targets by monitoring performance, encouraging upselling and cross-selling, and identifying opportunities to enhance revenue.
• Daily Operations: Oversee the smooth opening and closing of the retail outlet, ensuring all operational procedures, cash handling, and store standards are followed.
• Product Knowledge: Maintain strong knowledge of products, promotions, and luxury merchandise and ensure the team is equipped to provide accurate information and tailored recommendations to guests.
• Merchandising: Oversee the presentation and organization of merchandise, ensuring displays are attractive, well-maintained, and aligned with brand and visual merchandising standards.
• Inventory Management: Monitor stock levels, oversee replenishment and inventory counts, investigate discrepancies, and report low stock or inventory concerns to management.
• Sales Transactions and Cash Handling: Ensure transactions, including room charges and credit card payments, are processed accurately and in accordance with company procedures.
• Guest Concerns: Handle guest concerns and complaints professionally and efficiently, taking appropriate action to resolve issues and ensure guest satisfaction.
• Store Standards: Ensure the retail outlet remains clean, organized, well-stocked, and visually appealing at all times, with particular attention to the presentation and care of high-end merchandise.
• Training and Development: Provide on-the-job guidance and coaching to team members, supporting their product knowledge, sales skills, and overall performance.
• Reporting: Provide regular updates to the Spa & Recreation Manager regarding sales performance, guest feedback, inventory concerns, operational issues, and team requirements.
• Compliance: Ensure team members follow company policies, operational procedures, grooming standards, health and safety requirements, and established retail controls.

• Spa & Recreation Manager
  :
  Provide regular updates on retail operations, sales performance, inventory, guest feedback, and team matters.
• Guests: Build strong relationships by delivering personalized and memorable service that encourages guest satisfaction, loyalty, and repeat business.
• Management: Collaborate with management to support commercial objectives, communicate operational requirements, and identify opportunities for improvement.
• Team Members: Lead and support the…