Senior Manager - Airport Mobility Operations

Join to apply for the Senior Manager - Airport Mobility Operations role at Red Sea Global

Redefining Land, Air, and Sea Travel Elevating Destinations.

Coastal Transportation Services Co
mpany, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world-one innovation at a time.

Join our visionary team and help shape the future of transportation!

Jobholder will be accountable for all land mobility operations at the airport with a focus on delivering efficiency and consistency in guest experience in line with the operational requirements. The jobholder will be responsible for facilitating and ensuring that the allocation of landside & airside resources is undertaken efficiently and in line with the SLA's;
The role consists of managing and coordinating fleet availability, meet and greet guests and dispatch luggage with the aim to meet the required demand and deliver a positive and seamless guest experience.

• Planning: Responsible for coordinating with the stakeholders on the planning of Airport transfer and sharing the plan with Airport Stakeholders i.e. Airside transfers, Arrival & Departures.
• Responsible for managing the Magenta reports and set up to continuously gather effective data for monitoring safety operations.
• Operations:
  • Represent Mobility in multi stakeholder Integrated Control center for operational oversight.
  • Lead the collaboration with TOCC, AOCC and external stakeholders for exception management in Airport for Guest and Executive Staff Transfer bookings i.e. Report incidents, vehicle mishaps, complaints and ensure continuous follow through action for Guest transfer service recovery.
  • Monitor the Airport transfers for on-time performance, share the updates on ETA with relevant Airport Stakeholders for better Guest experience.
  • Comply with service standards, regulatory requirements and policies.
  • Responsible for exception and escalations on a daily basis.
  • Responsible for gathering business requirements to improve operational efficiency of the system and process.
  • Monitor the Meet & Greet VIP Guests and provide them update on their journey, assist with luggage and allocate them the suitable vehicle.
  • Responsible for planning and participating in the ORAT, Systems testing and go live.
  • Address the risks, issues, challenges and report them to management.
  • Undertake other tasks and assignments related to the job and as assigned.
• Accounting & Reporting:
• Manage product details, correct pricing and transfer updates in booking system (Juniper) and Mobility operations Magenta systems.
• Responsible for reconciliation of Mobility transfers i.e. cost, group size, remove duplication and send approval for valid transfers to billing.
• Responsible for consolidating the exception and billing reconciliation.
• Reporting of revenue on weekly, monthly basis.
• Data Analysis & Reporting:
• Lead and manage day-to-day mobility operations Magenta dashboard to ensure the availability of correct data elements representing the state of operations and exceptions.
• Identify trends and implement process improvements to enhance the efficiency of mobility operations.
• Collaborate with cross-functional teams to meet or exceed customer expectations, KPIs in the mobility space.
• Champion a…