Office Assistant 2 - Energy - Limited

This role is in person at our Market Street building in Tacoma. It is not a remote position.

As an administrative professional with proven customer service and office administration experience, you will have the unique opportunity to be a part of a team that supports the Energy Assistance Program with application processing. You will help customers in person and on the phone, answering questions, completing applications, and processing requests as residents of Pierce County seek assistance with their heating bills.

Learn about the Energy Assistance Program here.

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope. As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees.

Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration. Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered.

Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

Bring in your customer service and modern administrative practices along with a “can do” approach, and you will thrive in this role. We are looking for someone who can communicate effectively with audiences of various social, cultural, ethnic, educational, and economic backgrounds and maintain professionalism with the public and fellow employees, even in stressful and unpleasant situations. Multitaskers, those with a high level of computer savvy, and quick learners will be successful in this environment.

Must be reliable as well as have an attention to detail to produce accurate work.

Learning will involve close interaction with team leads, as well as continual professional development courses taken monthly. Pierce County offers professional development through the Leadership Certification program, robust online learning, and other training opportunities throughout your career to ensure your success. This position has multiple career growth and promotional opportunities in Pierce County to build a great career.

• Prepare a variety of routine material and correspondence from written material and recording; proofread and ensure correct grammar, spelling, punctuation and capitalization on department correspondence.
• Organize, maintain, and retrieve information and documents from files and records.
• Assist in specially assigned data searches to develop or recover information from non-standard sources.
• Assist in the compilation and evaluation of data to meet defined objectives.
• Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and researches governing directives to answer questions and resolve routine problems encountered. May also provide information and advice in response to…