Loan Servicing Business Analyst

Loan Servicing Business Analyst

Join to apply for the Loan Servicing Business Analyst role at Columbia Bank
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Provides organizational leadership and management to a team of professionals within loan servicing. Provides technical advice to team and is responsible for maintaining a high level of accuracy within the department. Ensures operational processes are designed to achieve the highest level of customer service. Recommends, formulates, and implements new loan operation policies and procedures. Maintains the integrity of the loan portfolio for designated areas.

• Collaborates with stakeholders and subject matter experts to document, communicate, validate and refine necessary requirements and make recommendations based on product vision and market requirements, research data and organizational goals.
• Elicits information and ideas from subject matter experts, business owners, vendors, and others regarding existing and proposed business systems.
• Researches and interprets business needs of moderate complexity and translates into application and operational requirements.
• Assists with business base development and RFP process (as applicable) during the project initiate phase.
• Assists in integration and user acceptance testing of new or revised workflows, processes, and/or systems.
• Supports the development of training, as well as implementation and post‑implementation material.
• Serves as a liaison between business units and Technology Advancement Group (TAG) through which requirements flow.
• Demonstrates compliance with all bank regulations for assigned job function and keeps up to date on regulation changes.
• Follows all bank policies and procedures, compliance regulations, and completes all required annual or job‑specific training.
• Maintains a working knowledge of the bank’s written policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations.
• May be asked to coach, mentor, or train others and teach coursework as a subject‑matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces the vision to become the “Business Bank of Choice.”
• May perform other duties as assigned.

• Bachelor’s degree in business, project management, business systems or equivalent required. Master’s degree preferred.
• 5–8 years of relevant business analyst and/or project management and/or operations experience.
• Loan Servicing experience, preferred.
• FIS IBS System Administration experience, preferred.
• Advanced business operations abilities, analytical and problem‑solving skills.
• Advanced data analysis skills including project management and/or operations.
• Knowledge of banking policies, procedures, practices and documentation.
• Advanced knowledge of development concepts and practices, potential applications, and customer requirements.
• Advanced project management skills.
• Advanced written and verbal communication and presentation skills.
• Ability to manage complex projects and vendor relationships.
• Ability to work effectively with individuals and groups across the company to manage customer relationships. Experience consulting with high-level managers and executives preferred.
• Proficiency with personal computers and related software packages such as Microsoft Office.

The pay range for this role is $23.23 – $35.00 an hour. The pay rate for the selected candidate is dependent upon a variety of non‑discriminatory factors including, but not limited to, job‑related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance‑based incentive compensation, and those details will be provided during the recruitment process.

Primary location: 2228 South 78th Street, Tacoma, WA 98409. Ability to work fully onsite at posted location(s).

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)…