Regional Operations Manager

• Pay or shift range: $90,000 USD to $100,000 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

ABOUT SOUND

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

ABOUT THE ROLE

This position is responsible for supporting selected post-acute Telemedicine programs by running start up processes and day-to-day operations. Activities include implementing new telemedicine service, supporting continuous process improvement, supporting accounting practices, and generally maintaining weekly and monthly performance management cycles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative & Operations Support

• Complete technical setup of new programs in technology platforms and supporting administrative systems.
• Partner closely with the Account Managers to ensure client expectations are consistently met.
• Help Sound Physicians central service teams in accounting, IT, legal, HR, etc as needed for client accounts.
• Work with regional telemedicine business and clinical team to identify, design, and implement best practices which ensure smooth communication, capture of necessary data, and optimal clinical and financial performance.
• Identify opportunities in daily workflows and assist the leadership team in problem solving and resolution.
• Maintain system data to ensure accurate operational reporting, e.g. make sure the account level data is kept up to date.
• Provide ongoing technical troubleshooting for live Telemedicine programs.
• Additional projects as assigned.
• Understand, and review for accuracy, regular operations reports for assigned sites. Identify concerning trends and participate in the development and implementation of corrective action plans.

VALUES

• Adaptable: Demonstrates flexibility and a willingness to change as circumstances evolve.
• “Can-do” Attitude: Proactively seeks assignments, solutions and takes action where and as needed.
• Coachable: Demonstrates a willingness to accept feedback from others and put it into practice.
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Driven: Motivated to succeed and get things done at a high level of achievement.
• Resourceful: Proactive willingness to utilize available information and tools to figure things out.
• Self-aware: Ability to identify your own strengths and opportunity areas for improvement.
• Self-starter: Demonstrates the ability to jump in and start a task or project with limited direction.
• Team Player: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent analytical and critical-thinking skills
• Excellent organizational skills, attention to detail, and accuracy
• Excellent written and oral communication skills
• Strong interpersonal skills
  
  Creative and persistent problem solving ability
• Service oriented attitude (towards both internal and external customers)
• Ability to multi-task and prioritize workload in a fast-paced environment
• Proficiency with Microsoft Office Suite, especially Excel and…