Administrator - Tacoma

Position:
Notice Administrator

Location:

942 Pacific Avenue, Tacoma

Pay: $24.00‑$26.00 per hour

Schedule:

Monday–Friday 7:00 am–6:00 pm (shifts vary)

Final date to receive applications: 7 January 2026

• Develop critical decision‑making skills for a fast‑paced, call‑heavy environment.
• Act as a courteous brand ambassador while processing transactions, interfacing with guests, and enforcing company policies.
• Build customer rapport, address inquiries and complaints, and communicate information with empathy.
• Participate in performance‑based call monitoring, recording, and assessment to improve communication and timeliness.
• Maintain high accuracy and speed while optimizing voice quality, grammar, tone, and proactiveness.
• Use technology to gather, input, and verify data for accuracy and integrity.
• Answer inbound emails, phone calls, and faxes while meeting service‑level and quality goals.
• Provide comprehensive service for monthly parking customers, including new sign‑ups, account maintenance, and billing.
• Maintain accurate customer account information and record all transactions.
• Utilize resources such as Online Help, policy manuals, and supervisor emails for policy guidance.
• Complete required paperwork and record‑keeping tasks.
• Enter payment information received by fax, e‑mail, or letter and process over‑the‑phone payments.
• Stay up to date with changes in workflow, policy, and product knowledge.
• Provide support and training for new customer service representatives.
• Assist other CSR’s with troubleshooting and resolve customer issues promptly.
• Process work orders, meter‑out reports, and upload required documents to the shared drive.
• Handle hotel notice voids and record them for revenue purposes.
• Manage storefront email, sorting, and processing of incoming requests.
• Provide telephone‑based support for sign‑ups and maintenance of monthly parking accounts.
• Assist web‑interface users with account questions.
• Complete after‑call work to finalize new customer sign‑ups or account modifications.
• Enter customer information, credit card and pre‑approved payment data accurately.
• Assist daily parkers with meter‑out orders and support requests.
• Perform other duties as assigned.

• Minimum age 18 years.
• High school diploma or equivalent.
• At least 1 year of customer‑service experience in a high‑volume, fast‑paced setting (e.g., retail, call center).
• 1 year of data‑entry experience, 40 WPM or more.
• Knowledge of contact‑center policies and software (CRM, phone systems).
• Strong work ethic, reliability, professionalism, and poise.
• Superior interpersonal, verbal, and written communication skills.
• Excellent written and oral communication skills with clarity and diplomacy.
• Strong analytical abilities and sound judgment for decision‑making.
• Exceptional attention to detail and high accuracy.
• Multitasking, prioritizing, and organizing within a structured environment.
• Flexibility and adaptability.
• Motivation, initiative, and strong work ethic.
• Ability to respond to customer complaints with professionalism.
• Conflict resolution skills.
• Exceptional telephone etiquette and customer‑service skills.
• Intermediate knowledge of MS Office.
• Track and meet individual and departmental service‑level goals.
• Positive, team‑oriented attitude and ability to balance independent workload with team goals.

• Generous Paid Time Off (Full time only): 10 days PTO, 8 paid holidays.
• Comprehensive Health Plans
  :
  Medical, Dental, Vision for you and family.
• Life and Disability Insurance
  :
  Company‑paid basic life and short‑term disability.
• 401(k) Plan
  :
  Employer match with immediate vesting.
• Employee Assistance Program
  :
  Behavioral health support for you and family.
• Parental and Caregiver Leave
  .
• Part‑time benefits
  :
  • 401(k) Plan – employer match with immediate vesting.
  • Sick Time Off – paid sick leave per state laws.
  • Employee Assistance Program – behavioral health support.

Equal Opportunity Statement (California applicants only):
The Company will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Applicants do not need to disclose criminal history until a conditional job offer is made. A conditional offer may be withdrawn if a conviction is directly related to job duties. For more information, see Los Angeles County Fair Chance Ordinance and California Fair Chance Act.