Office Assistant Park Plaza North Garage

Final date to receive applications: 10 November 2026

Department: Operations - Field(OPS
001)

Employment Type: Full Time

Location: R130- PACIFIC AVE

Reporting To: Manager

Compensation: $24.00 - $26.00 / hour

Pay: $24 an hour

Location:

Park Plaza North Garage
Position:
Office Assistant
Shift: Monday to Friday from 7:00a,-6:00pm (8 hour shift)

The Office Assistant performs a variety of clerical tasks to support various departments at the local Tacoma office. Depending on the needs of the assigned department, the Office Assistant is responsible for greeting and assisting customers, completing assigned projects, filing and record keeping, and general office correspondence. The Office Assistant works closely with fellow team members and leadership to ensure quality standards are met at all times.

The Office Assistant provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

• Greet customers in a friendly and courteous manner.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Assist in submitting invoices for payment and reconciling expense reports.
• Complete special projects as assigned by leadership.
• Communicate professionally at all times with visitors and teammates.
• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
• Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails and phone calls within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for parking customers, including; potential customers, existing customers and stakeholders.
• Provide comprehensive branch, lot and account maintenance support
• Respond to customer inquiries ensuring customers receive timely resolution and accurate information
• Demonstrate excellent customer service to assist in retaining parking customers
• Ensure all customer account information is updated accurately, and notes are entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
• Complete and maintain any required paperwork or record keeping methods
• Keep up to date with changes in workflow, policy, and product knowledge.
• Provides support and training to new positions.
• Keeps accurate records and updates all systems with required information.
• Assists other CSR's with trouble shooting for clients.
• Maintains deliverable calendar to ensure external and internal deadlines are met.
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
• Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
• Provide service for telephone-based customers for sign-ups and maintenance of parking accounts.
• Provide user support/assistance to customers using the web-based interface.
• Complete all after-call work required to finalize a new customer sign-up or modify an account.
• Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
• Assist daily parkers with meter out of orders and requests for information
• All other duties as assigned.

• At least 18 years of age
• Excellent customer service and communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong work ethic and reliability with professionalism…