Member Service Representative III - South Tacoma Branch

South Tacoma Branch - Tacoma, WA 98408

Start Date 01/12/2026

End Date 01/19/2026

Salary Range

$20.05 - $32.85 Hourly

Position Type

Part-Time; 38 Hours

Job Shift

Day

High School or GED

Category

Banking

ACU is on the hunt for a dynamic and driven Member Service Representative III (MSRIII) to join our exceptional team. So, if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary…

Founded in 1954 as the Fort Lewis Federal Credit Union, ACU has a proud history of serving civilian federal employees, military personnel, and their families. Today, we welcome civilians and armed forces members across the Northwest. Our mission remains to provide a valuable alternative to commercial banks, guided by our core values of dedication, service, and integrity.

What You’ll Do:

• Help credit union members with transactions in a friendly way
• Handle savings, loans, checks, and more
• Review loan applications and advise members of loan policies and rate information
• Share your excitement for our products and services with members
• Assist members with unauthorized use of ATM/Visa debit cards;
  Issue, reissue, or hot card ATM cards/Visa Debit cards
• Be knowledgeable and conversant with all account information
• Be a team player and learn new things in meetings and training sessions

Saturday: 10:00 am- 2 pm

• Generous PTO (Paid Time Off)
• 11 Paid holidays
• Paid Jury Duty leave
• Training and advancement opportunities
• 401k with match up to 6%
• Paid volunteering at ACU sponsored events
• Bonus opportunities
• Company paid long term disability and life insurance
• Full Medical, Vision and Dental benefits
• Annual employee event for all staff and their families
• Employee Assistant Program (EAP)
• And more!

The pay range:

$20.05 - $32.85.

Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time.

An applicant with the minimum six months of financial institution experience (to include new accounts and loans)
The target hiring range for this role is $20.05-$25.66.

• High school diploma or equivalent
• One to two years of financial institution experience
• Must be bondable and pass a background and credit check
• Must be able to obtain a Badge to get on JBLM

• One to two years of financial institution experience – bonus points if you’ve handled loans and new accounts!
• Quick and accurate computer skills
• Friendly and great with people
• Problem-solving skills
• Good at writing and talking
• Motivated and organized

We'll help you grow with awesome training programs:

• Teller Essentials – get those basics down!
• Product Fitness – unleash your selling powers!
• MSR Advance Program – master member service!
• Lending Boot Camp – conquer loan applications!
• BAI training courses – become a banking champ!

Ready to begin your next banking adventure? Apply now for the MSRIII position.

ACU is an Equal Opportunity and affirmative action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.