Collections Specialist - Special Label

Federal Way, Washington

Bellevue, Washington

Eugene, Oregon

Tacoma, Washington

Lakewood, Washington

Seattle, Washington

Irvine, California

Denver, Colorado

Liberty Lake, Washington

Full time

JR103255

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. Fin Pac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers

Responsible for maintaining individual delinquency results on assigned portions of the 1-60 Day Special Label Portfolios. Effectively communicate with both internal and external customers to resolve delinquent contracts on Columbia Equipment Finance, and Fin Pac Commercial. Utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

Maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio.

• Communicates with lessees that are in a 1-60 Day delinquent status on Columbia Equipment Finance, and Fin Pac Commercial accounts via telephone, mail, email, text or personal contact.
• Responsible for making resolution arrangements when accepting less than total due.
• Responsible to meet or exceed individual delinquency goals on all assigned Portfolios.
• Insures individual call volume meets company standards for their prospective areas and calls are made in a professional manner.
• Responsible for the assessment and collection of miscellaneous fees and late charges to include call fees, addendum fees, pro rata payments, and documentation fees where applicable.
• Maintains complete and accurate documentation in Artiva to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extensions, rewrites, addendums, and forbearances. To include equipment repairs.
• Prepares status worksheets, buyouts and t-values.
• Understands and utilizes Artiva status coding.
• Prepares requests for Fair Market Values.
• Prepares Repossession Packets and third-party sale requests and refers them to the Asset Management department.
• Utilizes Web based skip tracing tools to include Accurint and
  -Info.
• Refers accounts to outside field agents to initiate contact with delinquent customers.
• Works with Assurant and customer’s insurance companies regarding claims and coverage.
• Utilizes the broker base and in-house broker representatives, relationship managers and vendor contacts to resolve first payment default delinquencies.
• Prepares demand letters.
• Prepare files for Attorney Demand Letters/Litigation packets when necessary.
• Prepares Settlement packets to include FMV’s and Credit Bureau Requests.
• Maintain a positive business relationship with all Columbia Equipment Finance, and Fin Pac Commercial contacts and business associates.
• Notifies supervisor of any significant situations which may cause harm or loss to the company.
• Demonstrates compliance in assigned job function and applies to designated job responsibilities. Takes personal initiative following all policies and procedures, Bank Secrecy Act, compliance regulations, and completes all required and job-specific training. Raises and/or addresses compliance issues for evaluation, investigation and resolution.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Assists and supports other staff as needed.
• Regular and predictable attendance and punctuality.
• Demonstrates compliance with all bank regulations for assigned job function and…