Program Aide

Description

DEPARTMENT: Jarvie Memorial Family Lodge

POSITION TITLE: On-Call Program Aide

REPORTS TO: JMFL Shelter Manager / Singles Case Manager

STATUS: Non-Exempt, On-Call

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Jarvie Memorial Family Lodge On-Call Program Aide will be an on-demand support for the homeless shelter program. The On-Call Program Aide will work as needed to cover for employees who are on leave, sick, or on vacation. Primarily, this may include program aide work, cooking responsibilities, entry-level casework, and crisis resource management. They will be offered training opportunities in each of these areas and will be expected to operate as relief for each other when needed.

The position is On-Call, and employees will be given as much notice as possible with a shift is available based on program needs.

• Provide assistance to residents to ensure a safe communal living environment, to include encouraging voluntary compliance with house rules and policies. Client Rights & Responsibilities can be referred to for further detail.
• Properly document incidents of non-compliance with house rules and policies, as well as any safety concerns. Use the required procedures for reporting process.
• Maintain linens and hygiene supplies for residents. Launder clothing and bedding as needed when residents move out or have soiled linens, maintaining and recording comfort care items when distributed.
• Provide supportive care to residents experiencing personal crisis. When indicated by circumstances, make a referral to the resident’s assigned case manager or other appropriate community resources. Incidents involving an on-going threat to the well‑being of the resident or to others, shall be communicated to the Director of Social Services. Potentially life‑threatening situations should be reported to “911”.
• Keep facilities clean and organized, including but not limited to, changing light bulbs, vacuuming, cleaning bathrooms, replacing supplies, emptying trash, cleaning and organizing storage areas, dusting, cleaning floors and carpeting, cleaning tables, chairs and other furnishings within your work area on a regular basis, and as indicated by unusual or emergency circumstances. All shifts are expected to do this.
• Conduct periodic walking inspections of all areas of the facility (inside and outside), for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary. Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Work closely with other staff, case managers, advocates and program directors on all matters related to client plans, goals, objectives, safety, and other issues.
• Treat all staff members, volunteers, and residents with respect and dignity. Maintain a positive attitude at all times. Communicate professionally and respectfully through all modes of communication to volunteers, employees and residents alike. This includes verbal (in person conversations, over the phone, recorded messages) as well as written (text, emails, social media, and changeovers).
• May be asked to maintain statistical records, reports, logs, files and other required documentation.
• May be asked to provide orientation, support and supervision of volunteers.
• Participation in weekly staff meetings when on duty (not required when not scheduled)
• Checking work email, keeping updated on changeover reports from colleagues, and filling in a changeover report after every shift.
• During some shifts, it is possible that the…