Homecare Referral Coordinator, case management, customer service, homecare referral systems

Job Title & Location

Join (KWA) Korean Women’s Association as a Full‑Time Homecare Referral Coordinator in Lakewood, WA, and become a vital part of a team dedicated to effective case management. Apply (Use the "Apply for this Job" box below)./careers

In this onsite position, you will be at the forefront of referral management, leveraging your experience in screening & assessment to improve conversion rates and customer service. Collaborating with others in a flexible and professional environment, you will utilize Well Sky and CRM tools to enhance reporting & analytics.

With a pay range of $22.00-$24.00 per hour, this role offers competitive compensation for those who are skilled in administrative support and have a passion for making a difference. Exciting opportunities await you in this engaging, relaxed workplace.

You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Training, 11 Paid Holidays, and 401(k) after 1 year.

KWA Home Care is a non‑profit multicultural social service agency, providing multi‑cultural, multi‑lingual human services through education, socialization, advocacy, and support. Serving communities since 1972.

At the Korean Women’s Association, you will play a crucial role in the centralized intake, tracking, and follow‑up of all homecare referrals received from diverse sources. Your responsibilities include ensuring timely, professional, and coordinated responses to both referral sources and prospective clients, directly contributing to increasing conversion rates and improving service access. You will maintain accurate and comprehensive records of all referral activity, collaborate with regional teams, and provide excellent customer service.

To thrive as a Homecare Referral Coordinator, you will need:

• Experience with homecare referral systems and homecare contracting specific to Washington State.
• Knowledge of Long‑Term Services and Supports (LTSS) and community‑based care programs.
• Associate degree in healthcare administration or social services; bachelor’s degree preferred.
• Two (2) years of experience in healthcare, homecare, or case management intake coordination.
• Customer service skills, empathy, and attention to detail.

If you think this part‑time job is a fit for what you are looking for, applying is a snap – just follow the instructions on this page. Apply .