IT Communication Manager

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Tech Force Foundation is a nonprofit 501(c)(3) working nationwide to support technical education and the professional technician workforce. We help students explore the career path, pursue their technical training through scholarships and grants, and connect with apprenticeships and jobs in the automotive, trucking, collision, aviation, restoration, motorsports, HVAC, welding, stationary engines, and numerous other industry sectors that rely on this skilled workforce.

Position Summary

The IT Communication Manager is responsible for designing, building, and maintaining Tech Force’s automated communication ecosystem across Send Grid, Hub Spot, and internal database systems. This role constructs the communication “skeleton” for the entire user lifecycle from early interest to scholarship completion to job placement and ensures alignment between student journeys, partner communication, and development lead routing. The architect partners closely with Marketing, IT, Scholarships, Development, and Schools to ensure sequencing is accurate, automated, scalable, and strategically aligned with Tech Force’s pipeline-to-placement goals.

Job Duties Lifecycle Architecture & Journey Design

Build the foundational “skeleton” of all lifecycle communication journeys across Send Grid and Hub Spot. Use existing audits to establish accurate structure, logic, sequencing, and cross-platform alignment. Ensure all journeys clearly follow the user lifecycle—from initial interest to scholarship completion to job readiness—while eliminating overlap, gaps, or conflicting automations.

Send Grid Automation Management (Students)

Design, maintain, and optimize all student-facing email and SMS sequences for a database of over 250,000 users. Implement stage‑based workflows that support exploration, scholarship application progress, award notifications, and job placement steps. Ensure high deliverability, clean segmentation, and reliable progression through all pipeline stages.

Hub Spot Automation for Schools, Partners & Events

Develop and manage workflows for school contacts, donors & partners, events, and scholarship‑related communication inside Hub Spot. Ensure accurate routing, task automation, and communications that support engagement, follow‑through, and organizational priorities across departments.

Scholarship & Career Readiness Sequencing

Create automated touchpoints and reminders that prevent scholarship applicants from becoming stuck in draft or stalled in Academic Works. Build communication flows that guide recipients from award status to training completion and into job readiness. Ensure transitions between scholarship and career stages are clear, timely, and fully supported by automated sequencing.

Lead Generation & Routing for Development

Implement systems for capturing and routing website leads directly into Hub Spot. Ensure proper categorization, automation, and follow‑up workflows that support donor engagement and partnership development.

Cross‑Department Coordination

Collaborate with Marketing, Scholarships, Development, Schools, and IT to ensure all communication workflows align with stakeholder needs and the overall pipeline-to-placement strategy. Integrate sequencing with existing processes and fill structural gaps as needed.

Other duties as assigned.

Knowledge, Skills & Abilities Must‑Haves

• Strong understanding of lifecycle automation and communication sequencing
• Proficiency with Send Grid, Hub Spot workflows, and related integrations
• Experience designing email/SMS journeys based on user behavior and lifecycle stage
• Strong analytical and technical problem‑solving skills
• Ability to translate business goals into technical workflow logic
• Detail‑oriented mindset with strong quality assurance habits
• Ability to work cross‑functionally across IT, marketing, scholarships, and development

Nice‑to‑Haves

• Experience with Academic Works, CRMs, or student information systems
• Experience with data routing, segmentation, and lead scoring
• Understanding of skilled career education, workforce development, or nonprofit programs
• Familiarity with Google Analytics, UTMs, or…