Business Service Delivery Project Manager

Business Service Delivery Project Manager

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This range is provided by Lightcurve Internet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/yr – $/yr

While noted as Tacoma, this position performs project management across all of Lightcurve's Northwest Territory, currently including Eatonville, Yelm, Ellensburg, and Tacoma

Lightcurve is a privately held company headquartered in Tacoma WA. With a 100‑year history of offering connectivity solutions to the communities it serves, Lightcurve has established a reputation as a customer and service‑oriented enterprise. In 2020, Lightcurve entered into a long‑term partnership with the City of Tacoma to operate the city‑wide high speed internet network providing competitive broadband in Tacoma, now representing the largest market served by Rainier Connect.

In 2023 Lightcurve closed on a transaction to be acquired by Palisade Infrastructure (“Palisade”). This investment will allow Lightcurve to rapidly invest in modern fiber‑optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high‑speed reliable broadband solutions to its communities. Lightcurve is committed to delivering the best internet experience at home and  company will combine the latest and most reliable fiber optic technology with a promise of transparency and trusted service from people who live and work in the communities we serve.

Integrity Upholding the highest standards of integrity at all times.

Delighting Our Customers Delivering exceptional experiences that exceed expectations.

Collaboration Working together to create successful outcomes for customers and employees alike.

The Business Service Delivery Project Manager is responsible for leading the end‑to‑end delivery of telecommunications services for business customers, from order submission through service activation and operational handoff. This role acts as the central point of coordination between business customers and internal teams, ensuring projects are executed on time, within scope, and to defined quality standards.

The Business Service Delivery Project Manager also partners with Sales, Engineering, Provisioning, Operations, and Support teams to deliver complex business solutions, such as dedicated internet, Ethernet, VoIP, SIP, DS‑WAN, and large MDU installations. Success in this position requires strong project management discipline, business acumen, and the ability to lead cross‑functional teams through influence to deliver an exceptional customer experience.

• Manage the full‑service delivery lifecycle for assigned business customer projects, ensuring timely and accurate service activation in alignment with contractual commitments and SLAs.
• Coordinate with Sales, Engineering, Construction, Provisioning, Operations, and Field Technicians to define project scope, set milestones, and manage deliverables.
• Develop and maintain detailed project plans, identifying dependencies, risks, and mitigation strategies.
• Serve as the primary customer contact throughout implementation phase, setting expectations, providing regular status updates, and maintaining clear communications.
• Conduct post‑activation handoffs to Support and Billing teams to ensure seamless transition to ongoing service.

• Identify and implement opportunities for process improvement and automation within the service delivery workflow to enhance efficiency and reduce lead times.
• Develop, analyze, and distribute reports on key service delivery metrics (KPIs), such as order cycle time, on‑time delivery rate, and order rejection rates.
• Manage and resolve order‑to‑activate issues and escalations, performing root cause analysis to prevent recurrence.
• Support efforts to streamline internal coordination and improve system accuracy across Customer Relationship Management (CRM), provisioning, and network management tools.
• Facilitate…