Web and Print Support Coordinator

Join to apply for the Web and Print Support Coordinator role at Pacific Lutheran University

6 days ago Be among the first 25 applicants

This role functions as the central point of contact and primary customer service representative for all university constituents, vendors, and visitors interacting with the Marketing and Communications department.

• Recruitment Type:
  Open to All Applicants
• Position Type:
  Staff
• Benefits Status:
  Benefits Eligible
• FLSA:
  Non-Exempt
• Hiring Range: $20.00-$21.50 per hour, plus excellent benefits.
• Location:
  
  Tacoma, WA 98447
• Department:
  Mar Com Customer Service Center
• Posting Date: 11/21/2025
• Closing Date:
  Until a sufficient number of qualified applicants has been identified

• Full-time;
  Monday‑Friday 8am‑5pm
• Limited hybrid schedule may be available

The Web & Print Support Coordinator serves as the central point of contact and primary customer service representative for all university constituents, vendors, and visitors interacting with the Marketing and Communications department. This crucial role provides essential operational support across all teams—providing web, content, design, and print services—to ensure projects flow smoothly, resources are managed effectively, and both digital and print services meet the highest standards of customer satisfaction, quality assurance, and accessibility.

This position reports jointly to the Director of Digital Communications and the Associate Director for Print Production.

• Serve as the primary customer service representative—via walk‑up, phone, and online—for all Marketing & Communications services, including web, print, content, design, photography, and social media.
• Answer and administer all web inquiries, distributing job tickets and requests to ensure the appropriate team can quickly respond and support users.
• Monitor and manage job requests as they progress through project management platforms (e.g., Formstack, OS Ticket).
• Serve as a customer service liaison between the university and the process outsourcing provider (Ricoh) for mail services and copy center functions, including necessary bookkeeping for deposits, supplies, and interdepartmental charges.
• Complete other duties as assigned.

• Manage the flow of web job tickets and administer all inquiries that come through the main marketing & communications email.
• Provide extensive training for users on web content management, third‑party web products, and email distribution systems, including hosting open labs and in‑person detailed training as needed.
• Maintain comprehensive user lists for web and email systems.
• Update/audit faculty profiles and send quarterly reports to web deputies.
• Assist in building webpages, online forms (e.g., Form Assembly), and emails/contact lists (e.g., Campaign Monitor), as needed.
• Conduct monthly website audits to provide reports on broken links, quality assurance, and web accessibility (ADA), utilizing tools like Dub Bot and Google Analytics.
• Follow up with additional training for web users based on audit findings.

• Assist the Print Production Manager with credit card purchases and end‑of‑month auditing.
• Order and maintain inventory for all office supplies for the Marketing & Communications department and the Web team.
• Work with Information and Technology Services (ITS) to manage the inventory and delivery schedule for toner and supplies across the university.

• Entry level

• Full‑time

• Information Technology
• Higher Education

Referrals increase your chances of interviewing at Pacific Lutheran University by 2x