Computer Systems Business Analyst

Position: Computer Systems Business Analyst 1

This position works in a hybrid telework schedule with an expectation of being in the office if needed. It may include occasional field visits. Travel to various work sites, businesses, and/or meeting locations is required.

Why It's a Great Opportunity:

As a Computer Systems Business Analyst 1 (CSBA1) with experience in developing custom software, system integrations, research, and analysis, you will have a tremendous opportunity to leave your innovative mark while maintaining a work/life balance. You will help guide departments on the path towards increasing efficiency and delivering results to the residents of Pierce County. You will be working on projects that address the needs of individuals or small groups, all the way up to the enterprise level.

Projects

you may support as a CSBA1:

• Supporting the Sewer Billing (IPS) system enhancement project by working in partnership with the Sewer Billing Team to identify challenges and suggested solutions.
• Identify, implement, and support various workflow improvement projects across PPW with application development, including Microsoft Power Platform, Smartsheet, GIS, and other low‑code software applications.
• Development and support of AI technology within the PPW Department, including training, support, and recommendations for future AI projects.

Why It's a Great Department:

Planning and Public Works (PPW) is a diverse and fast‑moving department filled with motivated professionals working to ensure Pierce County is positioned to handle growth while building, operating, and maintaining reliable infrastructure to support livable communities. PPW is responsible for a broad and complex portfolio of services that provide unique opportunities to collaborate, innovate, and inspire. We are responsible for the county road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement - just to name a few!

Learn more about Planning and Public Works rcecountywa.gov/ppw.

How to be Successful in the Role:

We are looking for strategic thinkers experienced in business analysis principles and implementing process improvement. Someone who knows how to develop working relationships and communicate across all levels of the organization. We need you to jump in and support current projects while learning about the department and identifying new opportunities. Business Analysts who are motivated to improve process efficiencies, can manage customers and expectations, make strong recommendations, and then implement those recommendations will be successful in this role.

Your

Future in this Role:

The Division of Innovation and Technology team wants you to grow and develop in this role. You will build on the basics and then become involved in larger‑scale projects as your business savvy grows. As a lifelong learner, you will thrive in this environment and ultimately find you have not just a job but a career with Pierce County.

Core Daily Responsibilities:

• Gather department requirements for new or enhanced application software features.
• Coordinate project timelines.
• Test changes and enhancements to software application systems (including creating documents and test scripts, manually updating document status and tables, and testing functionality).
• Create, maintain, and run queries for reports and statistical analysis.
• Act as a liaison between the department and Information Technology (which may include 3rd party vendors) to ensure the assigned department’s project needs are being communicated effectively and are on schedule.
• Maintain regular, predictable, and punctual attendance during regularly scheduled work hours at the assigned worksite.

A classification description with a more detailed list of essential functions can be found here.

Additional education or experience may substitute for the recruiting requirements

• An Associate’s degree in business analysis, business, or related field
• Two or more years of computer systems business analyst experience
• Please attach a current resume and cover letter with your application. Failure to attach these will result in an incomplete application.

As a condition of…