Field Support Analyst

CCS Global Tech is a rapidly growing Information Technology company with a global talent pool. We are a certified Microsoft Gold Partner and a Tier 1 vendor for the City and County of San Francisco for cloud, staffing, and training services.

Position:
Field Support Analyst

Location:

Tacoma, WA (Onsite)

Salary: $90,000 – $110,000 per year

Security Clearance: TS/SCI

Job Type: Full time

• Serve as an FSR analyst.
• Work side‑by‑side with analysts to train and mentor users.
• Troubleshoot technical issues and develop new use cases.
• Solve unique and challenging problems.
• Embed with high‑impact units to understand their operational and technical needs.
• Help facilitate collaboration across a global enterprise.
• Provide desk‑side training to analysts.
• Train analysts/operators in a classroom and operational setting.
• Staff the Help Desk: respond to user requests and work with the engineering team to troubleshoot issues.
• Provide feedback to the engineering team about product.
• Answer questions from senior leaders.

• 5+ years of intelligence analysis experience.
• 3+ years of experience fusing intelligence capabilities in support of operations.
• Prior experience with Gotham (required: 1–6 years). Mandatory skill: 1–6 years of Gotham.
• Gaia or Foundry experience is a plus. Desirable skills:
  Gaia/Foundry.
• Technical background with working knowledge of HTML, Ruby, Python, and/or Java.
• Hardware, networks, and server administration experience.
• Strong knowledge of Excel.
• Experience training analysts in a classroom or field setting.
• Military/Special Operations experience is a plus.
• Rate flexibility: $90,000 – $110,000 yearly.
• Deal breakers: lack of experience with Gaia/Foundry, Military/Special Operations.