Construction & Maintenance Applications Analyst

Position

Description:

Join our Transmission & Distribution Construction & Maintenance (C&M) team and play a pivotal role in optimizing our field operations through technology and process improvement. This critical position facilitates and coordinates C&M technology projects, serving as the primary bridge between C&M operational needs and the City's enterprise IT functions. You’ll be instrumental in leveraging technology to enhance efficiency, measure work execution, and ensure the responsible use of our $63M biennial O&M budget and support for our $83M capital program.

If you're passionate about using technical expertise to drive continuous improvement in a vital public service, we want to hear from you!

Technology Strategy & Coordination:

• Facilitate and coordinate C&M technology projects, from inception through deployment.
• Serve as the key liaison to the City's enterprise IT functions, translating business needs into technical requirements.
• Plan and coordinate testing processes and user resources to ensure successful technology implementation.
• Participate on city-wide or cross-departmental technology committees to advocate for C&M needs.
• Lead the effort for Line, Wire, and HFC technology process integration improvements.

• Provide technical expertise and consulting to C&M users and management on operational technology application usage and continuous improvement.
• Act as the first line of application support for C&M field users.
• Maintain and provide expert support for key applications, including:
  • Accela
  • Mobile Work Force Management (MWFM) for crews and dispatchers
  • Nintex forms for Outage Coordination (Scheduled Commercial, Residential, and Cross-Functional)
  • C&M key issuing board
  • Locate data pipeline to 811

• Collaborate with managerial C&M staff to create essential work products, policies, procedures, plans, and/or programs.
• Ensure business processes align with application capabilities, recommending process changes or application adjustments as needed.
• Identify business issues in collaboration with C&M leadership and users, and recommend appropriate technology solutions.
• Serve as the C&M Continuous Improvement champion and facilitator.

• Provide technical expertise and consulting to C&M management on report development.
• Create, maintain, and provide regular reports to C&M leadership to help measure and improve execution, including:
• Labor hours and labor type reports
• Work Orders queued, in process, and completed

Bachelor's degree public or business administration, information technology or directly related field

2 years of analytical and/or functional analyst, user support or database maintenance work in area related to assignment

• Relevant education and experience may substitute for one another on a year-for-year basis

Appointment is subject to references and passing a background check.

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.

Tacoma Power is an almost 100% hydroelectric, municipally-owned public power utility, located in Tacoma. We serve approximately 180,000 customers as…