Senior IT Service Desk Lead — Top Secret Clearance
Listed on 2026-11-01
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IT/Tech
IT Support, IT Specialist
Din Development Corporation (DDC)–Washington, DC, seeks an IT Service Desk Lead to oversee enterprise IT support across Tier 0–2, ensuring SLA compliance and high customer satisfaction. You will supervise staff, manage incidents, and coordinate with Tier 2/3 teams while implementing ITIL-based processes and Service Now workflows in a fast-paced federal environment.
The role requires 7+ years in service desk leadership, a TS clearance, and ITIL foundations; HDI certification is a plus.
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This posting is for the Senior IT Service Desk Lead — Top Secret Clearance role at Dine Development Corporation, based in WA, United States.
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